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Skills

  • Program equipment
  • MS Office
  • Confidential data management
  • Conflict resolution
  • Client case supervision
  • Business Administration
  • Client needs assessment
  • Data entry
  • Cross-functional team collaboration
  • Service Quality Improvement

Work Experiences

  • Achieved a 74% decrease in escalated incidents.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Collaborated with external agencies.
  • Restructured installation processes and staff teams, resulting in a 8% increase in productivity.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Authored and presented reports to senior management on key case management metrics, directly influencing strategic decision-making.
  • Achieved a 59% reduction in rework.

Summaries

  • Professional in office management and administration with 16 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • With over 6 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Achieved 35% compliance rate in audits.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Case Supervisor.
  • Accomplished in using quantitative analytics to inform case management decisions, facilitating more impactful services. Successfully reduced case processing times and improved outcomes systematically.
  • Recruiting established talent in vendor management and quality assurance for Case Supervisor.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Miscellaneous administrative office management, related regulatory guidelines, and process improvement certified OSHA and Case Supervisor.
  • Salesforce expert with database management experience.

Accomplishments

  • Collaborated with external agencies to enhance service accessibility for category, reporting a 67% improvement in service delivery metrics.
  • Led caseworker performance evaluations, providing feedback and mentorship that improved team productivity by 76%.
  • Redesigned case management workflows in collaboration with cross-functional teams, increasing process efficiency and reducing case backlog by 41%.
  • Facilitated community outreach by organizing events and workshops in Boston, increasing client enrollment by 60%.
  • Facilitated multi-disciplinary team collaboration to efficiently manage large volumes of cases, resulting in a 27% decrease in missed milestones.
  • Introduced key performance metrics to track case outcomes, boosting case resolution timelines by 27%.
  • Orchestrated interdisciplinary case review meetings, leading to a 42% reduction in service duplication and increasing client care efficiency.
  • Developed and implemented training programs that enhanced team capacity for culturally competent service provision, improving overall client outcomes by 71%.
  • Managed confidential case data for 13 clients using system, ensuring 63% compliance with category standards.
  • Directed emergency response interventions for high-risk clients in crisis, ensuring immediate service provision and reducing risk instances by 22%.

Affiliations

  • Jaycees
  • International Council of Nurses
  • National Alliance on Mental Illness (NAMI)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • American Case Management Association (ACMA)
  • Lions Club
  • Association of Family and Conciliation Courts (AFCC)
  • Toastmasters

Certifications

  • Certification in Public Speaking & Presentations Cedar Works
  • Certified Case Manager (CCM)
  • HIPAA Privacy and Security Compliance Certified
  • Certified Domestic and Family Violence Case Manager
  • Certified Child and Youth Care Professional (CCYCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Certified Community Resource Specialist (CCRS)
  • Certified in Crisis Prevention Intervention (CPI)
  • Professional in Human Resources (PHR)

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