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Skills

  • Business analysis
  • Key account management
  • Staff management
  • Business Model Innovation
  • Metric equipment
  • Strategic planning
  • Regulatory compliance
  • Operational improvement
  • Change Management
  • Strategic business planning

Work Experiences

  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Achieved Excellence Award for excellence in client relationship management, driving renewal rates up by 20%.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Taught National Business Managers and National Business Managers effective customer service techniques, resulting in a 11% increase in client satisfaction.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.

Summaries

  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Business acumen, customer service skills, and strategic planning are all strong assets.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.

Accomplishments

  • Championed a national sales strategy that resulted in a revenue growth of $10 over a 10 month period.
  • Redefining the company’s existing distribution strategy, increased time-to-market efficiency by 83% and reduced overall transportation costs by $3.
  • Led a cross-departmental task force to improve product delivery times by optimizing logistics networks and reducing delays by 29%.
  • Documented and resolved category which led to program.
  • Guided the national onboarding of a high-volume CRM system, resulting in a 32% improvement in data accuracy and streamlined communication channels.
  • Authored detailed business forecasts and quarterly reports that informed product development decisions, contributing to a $2 revenue increase.
  • Augmented customer service KPIs in a national rollout by 66%, helping secure $7 in new accounts across high-value regions.
  • Developed territory management strategies, reallocating resources for better market coverage, leading to a 32% boost in regional sales.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Secured national partnerships with top-tier retail chains, increasing annual product distribution by $10 across 7 states.

Affiliations

  • International Association of Administrative Professionals
  • International Chamber of Commerce
  • Jaycees
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Certified Business Relationship Manager through BRM Institute
  • International Society for Performance Improvement
  • Institute of Executive Development
  • Freemason
  • Business Marketing Association

Certifications

  • Master of Business Administration (MBA) - Summit Group
  • Executive Program in Strategic Leadership – metric Portland
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Sales Leadership Professional (CSLP) – program

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