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Skills

  • Team management
  • Document accuracy and verification
  • Process improvement
  • First Aid/CPR
  • Relationship development
  • Problem resolution
  • Confidential file handling
  • Complex scheduling and calendar management
  • Problem-solving in case management bottlenecks
  • Communication skills with diverse stakeholders

Work Experiences

  • Maintained detailed records of program operations and participant activities.
  • Collaborated with social workers.
  • Acted as the first point of contact for case inquiries.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Achieved reduction over 18 months.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted quality assurance checks on 9 case files monthly.
  • Achieved this over 18 months.
  • Answered 16 calls per several months to help customers with their questions and concerns.

Summaries

  • Adept at prioritizing critical case tasks.
  • Case Management Clerk with expertise in court preparation, document handling, and scheduling. Known for consistently meeting 18% of case deadlines while reducing the time to process incoming case intake by 34%.
  • Accomplished Case Management Clerk with a specialty in digital file tracking, enabling 68% faster document retrieval. Known for effective collaboration with social workers and legal teams, meeting 18% of court hearing deadlines.
  • Achieved a 15% decrease in manual data errors.
  • Analytical Case Management Clerk with a knack for identifying compliance gaps in case files, achieving 79% improvements through regular audits and corrections. Strong focus on deadline management, ensuring 9% timely case submissions.
  • Adept at creating comprehensive case reports.
  • Achieved more efficient case tracking.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborated across departments for successful case resolutions.
  • Within Miscellaneous, senior Case Management Clerk and outstanding performer in client relations and quality assurance.

Accomplishments

  • Developed secure file transfer procedures in compliance with confidentiality standards, reducing unauthorized access incidents to zero.
  • Monitored sensitive case deadlines and improved communication between departments, helping avoid 10 potential missed actions.
  • Assisted in the development and testing of a new digital tracking system that improved case handling times by 26%.
  • Resolved product issue through consumer testing.
  • Performed regular audits of electronic case files, ensuring compliance with legal standards for 6 months.
  • Supported team effort to meet and exceed department efficiency goals by improving case processing times by 64% days.
  • Developed a filing system that reduced document retrieval times by 31% and enhanced team collaboration.
  • Successfully prioritized and processed emergency case file updates in under three years, leading to improved departmental response times.
  • Designed client information templates that improved data clarity and reduced case confusion by 77%.
  • Supported the resolution of over 10 client disputes related to case information, contributing to a 41% increase in client satisfaction.

Affiliations

  • American Medical Informatics Association
  • American Health Information Management Association
  • Volunteer with process on client legal assistance
  • International Council of Nurses
  • Participant in program Research Program for Legal Documentation
  • Rotary International
  • Project Management Institute
  • American Bar Association (ABA) - Member
  • Healthcare Case Management Society (Illinois Chapter)
  • Jaycees

Certifications

  • American Health Information Management Association (AHIMA) Certification
  • Certified Healthcare Administrative Professional (cHAP) - process
  • Apple Certified Associate (ACA)
  • Certified Disability Management Specialist (CDMS) - method
  • CompTIA Security+
  • Google Certified Professional Cloud Architect
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification
  • Certified Nursing Assistant (CNA) – Oregon Certified
  • CAPM (Certified Associate in Project Management) - Project Management Institute (PMI)
  • Paralegal Certificate - standard

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