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Skills

  • Method equipment
  • Community outreach coordination
  • Multidisciplinary team collaboration
  • Audit preparation
  • Appointment scheduling
  • Data analysis for resource allocation
  • Complex care plan support
  • Data-driven decision making
  • Time management and prioritization
  • Organization

Work Experiences

  • Achieved a 46% reduction in audit discrepancies.
  • Achieved results over a several months period.
  • Achieved zero errors.
  • Achieved funding during 2017.
  • Achieved a 49% long-term success rate.
  • Assisted case managers in monthly reporting of client metrics, resulting in a 8% increase in data accuracy.
  • Assisted clients in completing performance reporting applications.
  • Advocated for client needs in complex care plans.
  • Assisted in crisis support management for clients experiencing homelessness, with a successful resolution rate of 52% within two years.
  • Achieved reduction over 6 months.

Summaries

  • Achieved a 69% adherence rate.
  • Assisted in implementing long-term support measures.
  • Complied with federal and local regulations.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Client-focused Case Management Intern.
  • Client-focused Case Management Intern with demonstrated expertise in legal compliance and ensuring cases align with regulatory standards, reducing discrepancies in audits.
  • Costs were consistently reduced while profits were increased.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Assisted in crisis intervention strategy development.
  • Assessed client needs.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized QuickBooks for client profile management, which helped maintain accurate and up-to-date case records for over 7 clients.
  • Implemented a structured bi-weekly follow-up protocol for high-risk cases that resulted in a 52% decrease in case drop-out rates within 18 months.
  • Acted as a liaison between clients and service providers during crisis interventions, de-escalating 18 high-risk situations successfully.
  • Designed individualized service plans for 17 clients through careful data collection and crisis intervention techniques, leading to consistent positive outcomes.
  • Collaborated on delivering community education sessions on process improvement that successfully reached over 3 attendees and raised awareness on available local resources.
  • Facilitated coordination with external service providers to ensure seamless access to metric for approximately 3 individuals within 6 months.
  • Resolved product issue through consumer testing.
  • Developed a protocol for assessing client eligibility for services, resulting in a 68% reduction in processing time for applications.
  • Worked alongside policy makers and agency representatives to develop guidelines improving service accessibility for 10 families affected by metric.

Affiliations

  • Jaycees
  • Affiliated Board Member, category, Community Health Coalition
  • American Medical Informatics Association
  • Academy of Certified Case Managers (ACCM)
  • National Association for Rural Mental Health (NARMH)
  • National Association of Social Workers
  • State Council on Disability Services
  • National Coalition for Homeless Veterans (NCHV)
  • Human Services Education Council, Atlanta
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Accountant
  • Certified Addictions-Informed Mental Health Professional (CAIMHP)
  • Certified Peer Support Specialist (CPSS)
  • CompTIA A+ Technician
  • Substance Abuse Counseling Certification
  • Motivational Interviewing Certification
  • Collaborative Problem Solving (CPS) Certification
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Nonviolent Crisis Intervention Certification (CPI)

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