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Skills

  • Supervision
  • Community outreach coordination
  • Crisis De-escalation Techniques
  • Group therapy facilitation
  • Complex care plan support
  • Problem resolution
  • Organization
  • Business operations
  • Client relationship management
  • Clinical case reporting

Work Experiences

  • Assessed client needs.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Advocated for client needs in complex care plans.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved 29% of clients meeting personal milestones.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved funding during 2017.
  • Oversaw the delivery of category project by metric team, which resulted in category.

Summaries

  • Achieved a 35% increase in successful enrollments.
  • Case Management Intern skilled in collaboration.
  • Achieved results over one year.
  • Case Management Intern is a caring and skilled Case Management Intern who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Contributed to a 69% efficiency increase.
  • Case Management Intern skilled in collaborating with multidisciplinary teams to improve client outcomes, including a 67% increase in client resource matches through tailored interventions.
  • Complied with federal and local regulations.
  • Adaptable Case Management Intern.
  • Completed assessments and detailed reports.

Accomplishments

  • Initiated systematic data reviews of client progress reports, directly contributing to improved interdisciplinary care planning and program efficiency by 28%.
  • Managed crisis intervention cases in coordination with mental health professionals to ensure immediate support for 15 high-risk clients.
  • Collaborated with housing specialists to identify permanent housing solutions for at-risk individuals, securing long-term placements for 18 clients with a retention rate of 64%.
  • Worked alongside policy makers and agency representatives to develop guidelines improving service accessibility for 10 families affected by metric.
  • Used performance metrics to assess program success, recommending adjustments that led to a 25% increase in service adoption rates.
  • Introduced a new audit preparation workflow, ensuring full compliance with regulatory standards, which led to a 44% faster audit turnaround.
  • Assisted in creating comprehensive case assessments, which were leveraged by multidisciplinary teams to enhance treatment strategies by 74%.
  • Introduced structured report management processes for incoming referrals, reducing client intake delays by 37%.
  • Mentored junior case management interns on data entry and client tracking processes, contributing to improved accuracy and efficiency in client record-keeping by 16%.
  • Led a case management system transition, training staff in utilizing Asana, resulting in a 17% improvement in day-to-day operational efficiency.

Affiliations

  • Member of Washington Social Services Task Force
  • American Public Health Association (APHA)
  • Society for Social Work Leadership in Healthcare (SSWLHC)
  • Community Foundations Case Management Network
  • Domestic Violence Case Management Task Force, Seattle
  • Welfare-to-Work Program Support Associate, Vantage
  • Academy of Certified Case Managers (ACCM)
  • Society of Human Resource Management
  • American Academy of Case Management (AACM)
  • American Case Management Association (ACMA)

Certifications

  • First Aid/CPR Certified
  • Certification in Psychological First Aid
  • Certification in Child Welfare Case Management
  • Elder Care Certification (ECC)
  • Cisco Certified Network Associate (CCNA)
  • NASW Social Work Case Management Credential
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • Nonviolent Crisis Intervention Certification (CPI)
  • Certified Advanced Social Work Case Manager (C-ASWCM)

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