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Skills

  • Team building
  • Data-driven decision making
  • Project organization
  • Technical issues analysis
  • Continuous improvement in tech-supported education
  • Process improvement
  • Technical documents comprehension
  • Automation of routine technical processes
  • Cost reduction strategies
  • Cross-functional teamwork

Work Experiences

  • Cut material costs by $7 annually.
  • Created relationship continuity by regularly training faculty on security policy and best practices, maintaining President's Club-level data protection status.
  • Collaborated with educators.
  • Coordinated and conducted monthly webinars about emerging trends in educational technology, reaching attendees across 4 geographic zones.
  • Analyzed device usage patterns.
  • Decreased system failures by 51%.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Led a support team that assisted an average of 17 users globally in a 24/7 support environment as a level-three supervisor.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed to enhancing student engagement.
  • Collaborated across cross-functional teams.
  • Supporting hardware and software issues for standard computer systems is a skillful Lead Education Technician.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Lead Education Technician with a 18-year track record of troubleshooting and issue analysis to find effective solutions to technical issues.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.

Accomplishments

  • Led a team of 4 Education Technicians to oversee the optimization of campus-wide educational technology, leading to 42% reduction in system downtime.
  • Facilitated vendor demonstrations of new software and hardware solutions to faculty, informing future purchasing decisions which resulted in optimized classroom solutions.
  • Secured a Scrum Master for the education technology department, adhering to system and improving the program's reputation.
  • Developed and implemented a technology training program for staff and faculty, improving proficiency with learning platforms by 24%.
  • Directed the installation and configuration of 16 audiovisual setups across campus, improving educational delivery through seamless technology use.
  • Led the integration of method, expanding accessibility options for a diverse student body, and achieving high compliance with procedure.
  • Analyzed network traffic to identify bottlenecks, implementing system improvements that reduced slowdowns by 50%.
  • Collaborated with team of 3 in the development of framework.
  • Championed a cross-department initiative to switch to energy-efficient monitors, reducing energy costs by 44% annually.
  • Optimized device management protocols for student-issued tablets, extending the lifecycle by 18% while reducing repair costs.

Affiliations

  • Instructional Technology Council (ITC)
  • Cybersecurity Education and Research Council (CERC)
  • National Coalition for Technology in Education and Training (NCTET)
  • Association for Supply Chain Management (APICS)
  • Association of Computer Technology Educators Washington
  • Association for Educational Communications and Technology (AECT)
  • Association for Supervision and Curriculum Development (ASCD)
  • American Marketing Association
  • Consortium of Higher Education IT Managers
  • American Society of Safety Professionals

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS) Expert
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • CompTIA Network+ Certified
  • Certified Educational Technologist (CET)
  • Certified Instructional Designer (CID)
  • Apple Teacher Certification
  • Microsoft Certified: Azure Fundamentals

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