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Skills

  • Facilitating technical workshops
  • TCP/IP
  • Classroom technology issue resolution strategies
  • Automation of routine technical processes
  • Data recovery
  • Audiovisual installation optimization
  • Delegating tasks within tech support teams
  • Device installation and configuration
  • Mac systems
  • Technical documents comprehension

Work Experiences

  • Collaborated with external vendors.
  • Collaborated with educators to customize learning management systems to meet curriculum objectives, increasing student engagement by 78%.
  • Created relationship continuity by regularly training faculty on security policy and best practices, maintaining President's Club-level data protection status.
  • Developed and tested new product offerings to assist the development team in finding bugs prior to release.
  • Collaborated closely with the IT department to ensure all devices and software used within the school district complied with system policies.
  • Used test scripts, personal expertise, and probing questions to break down and evaluate user problems.
  • Increased company revenue by 9% beyond several months targets by upselling products and services.
  • Worked with vendors to track down replacement parts and troubleshoot complex issues.
  • Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Coordinated monthly webinars on educational technology.

Summaries

  • Dedicated to improving educational outcomes.
  • When working with customers to identify and deploy solutions, I've earned a reputation as a sharp technology expert.
  • Detail-oriented professional skilled in creating and managing a knowledge base for teachers, reducing technical intervention via self-service options by 63%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Costs were consistently reduced while profits were increased.
  • Lead Education Technician with 17 years of successful strategic planning and performance reporting experience.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • Enhances system performance by analyzing and correcting various hardware and software issues.
  • Permissions, filters, and file sharing are all skills she possesses.

Accomplishments

  • Directed the installation and configuration of 16 audiovisual setups across campus, improving educational delivery through seamless technology use.
  • Created a streamlined process for troubleshooting classroom technology issues, reducing resolution times by 57%, improving class start times.
  • Developed step-by-step troubleshooting guides for common classroom technology issues, improving self-service resolution rates among faculty by 64%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced recurring system crashes by performing routine preventative maintenance on student devices, lowering help desk tickets by 51%.
  • Trained staff on cybersecurity best practices through regular workshops, helping reduce phishing incidents by 47%.
  • Improved the scheduling and deployment of classroom support technicians by utilizing a digital request tool, reducing response times by 19%.
  • Assisted the IT department with network architecture upgrades, leading to a 62% increase in bandwidth availability campus-wide.
  • Oversaw the rollout of campus enterprise Wi-Fi enhancements, resulting in 47% improved connectivity for students and staff during peak hours.
  • Collaborated with educators to build custom virtual classroom setups, enhancing remote learning experiences and increasing attendance by 60%.

Affiliations

  • International Association of Administrative Professionals
  • Access Technology Higher Education Network (ATHEN)
  • E-learning Guild
  • International Society for Technology in Education (ISTE)
  • Jaycees
  • Council for the Accreditation of Educator Preparation (CAEP)
  • National Academic Advising Association (NACADA)
  • National Association of Social Workers
  • Freemason
  • National Association for Media Literacy Education (NAMLE)

Certifications

  • Microsoft Certified Educator (MCE)
  • Certified Technology Specialist (CTS)
  • Certified K-12 Technology Specialist
  • Certified Professional in Accessibility Core Competencies (CPACC)
  • CompTIA A+ Technician
  • Certified Classroom Technology Integrator
  • Microsoft Certified: Azure Fundamentals
  • First Aid/CPR Certified
  • Certified Learning Environment Designer
  • Google Certified Educator Level 1

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