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Skills

  • Problem resolution
  • Exceptional Listening Skills
  • Relationship development
  • Cultural Sensitivity and Awareness
  • Conflict Resolution during Calls
  • Team-Oriented Problem Solving
  • Call Platform Familiarity (metric)
  • Mentorship Program Development
  • Stress Management During Critical Calls
  • Confidentiality in Interpretation

Work Experiences

  • Achieved results over three years.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed language use patterns.
  • Analyzed test data to diagnose system failures and determine system performance characteristics.
  • Achieved results within the first three years.
  • Achieved faster recovery times for video relay services.
  • Bridged communication gaps with healthcare providers.
  • Advocated for clients during medical procedures.
  • Assisted in training and mentoring junior interpreters to achieve certification, enabling them to handle high-pressure calls with confidence.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Bridged communication gaps across industries.
  • Client-focused VRS expert with a proven ability to handle sensitive and high-stress calls, including emergency medical situations, ensuring clarity and calm communication.
  • Have 7 years of experience inspecting and testing equipment and circuits to identify malfunctions or defects using wiring diagrams and testing devices such as ohmmeters, voltmeters, and ammeters.
  • Built individualized communication strategies.
  • Anticipated client needs during VRI sessions.
  • Mechanically inclined Video Relay Interpreter with 8 years of experience verifying proper operation of initiative electrical circuits and equipment.
  • Assisted clients in understanding other legal matters.
  • Strengths in strategic planning and performance reporting backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Regularly received 83% positive feedback from clients by tailoring interpretation services to meet specific cultural and linguistic preferences.
  • Collaborated with a team of 15 in the Miscellaneous sector to deliver high-quality, culturally sensitive ASL/English interpretation services.
  • Interpreted complex legal processes for lawyers and clients with specialized terminology, contributing to 26% fewer misunderstandings in critical legal cases.
  • Helped interpret for method international conference, accommodating 12 participants from process, ensuring effective multilingual communication during two years.
  • Developed personalized interpretation strategies that improved client satisfaction by 22% over several months.
  • Assisted in managing interpretation services for 7 corporate clients, leading to a service improvement of 77% over 2024.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Presented training workshops for junior interpreters, fostering a 82% improvement in client satisfaction ratings based on follow-up surveys.
  • Interpreted for legal depositions, including sensitive witness testimonies, ensuring compliance with method and improving case processing speed by 38%.
  • Collaborated with team of 6 in the development of metric.

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Jaycees
  • Association of Visual Language Interpreters of Canada (AVLIC)
  • Registry of Interpreters for the Deaf (RID)
  • Deaf Education Interpreter Community procedure
  • Interpreter Continuing Education Professional Development 2018
  • Certified Emergency Call Interpreters Program
  • Association for Supply Chain Management (APICS)
  • World Association of Sign Language Interpreters (WASLI)

Certifications

  • Certificate in Deaf-Blind Interpreting - Ironclad Systems - 2019
  • First Aid/CPR Certified
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Specialist Certificate: Legal (SC:L) by RID
  • Salesforce
  • Deaf and Hard of Hearing Interpreting Certificate by Lakeside Partners
  • Certified Professional Interpreter (CPI) - 2023
  • Judiciary Interpreter Certificate - National Center for State Courts (NCSC)
  • Certificate in ASL/English Interpreting - Meridian

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