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Skills

  • Interpreter Certification Assistance
  • Real-Time Interpretation
  • Supervision
  • Team building
  • Emergency Call Interpretation
  • Fluency in standard
  • Attention to detail
  • Cultural Sensitivity and Awareness
  • Project organization
  • Customer Service Communication

Work Experiences

  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted clients in Seattle.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported Adobe Creative Suite to two years customer locations.
  • Assisted in training and mentoring junior interpreters to achieve certification, enabling them to handle high-pressure calls with confidence.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved results over three years.
  • Analyzed test data to diagnose system failures and determine system performance characteristics.
  • Aided 16 deaf clients in securing employment opportunities.

Summaries

  • Certified Video Relay Interpreter.
  • Client-focused VRS expert.
  • Co-led workshops on effective communication in pressurized environments.
  • Bridged communication gaps across industries.
  • Accomplished VRS professional with over 16 years of experience, specializing in healthcare, legal, and technical fields, improving comprehension rates by 42%.
  • Certified Video Relay Interpreter with over 4 years of experience delivering real-time ASL communication, ensuring quality and accuracy in high-pressure environments.
  • Assisted clients in understanding other legal matters.
  • Assisted clients in understanding contracts.
  • Adept at conveying complex medical details.
  • Co-led workshops on ethics.

Accomplishments

  • Managed interpretation services for special needs students across 15 schools, contributing to a 84% increase in student engagement and learning outcomes.
  • Resolved product issue through consumer testing.
  • Bridge communication between deaf clients and public services, contributing to 74% fewer escalated incidents and improved service satisfaction.
  • Worked collaboratively with a team of 12 interpreters to streamline cross-cultural communication for a conference with 16 participants.
  • Interpreted for legal depositions, including sensitive witness testimonies, ensuring compliance with method and improving case processing speed by 38%.
  • Interpreted complex legal processes for lawyers and clients with specialized terminology, contributing to 26% fewer misunderstandings in critical legal cases.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and led feedback sessions for VRS interpreters, resulting in measurable improvement of performance scores by 62%.
  • Mentored junior interpreters on ASL/Ethics best practices, resulting in a 53% improvement in performance metrics.
  • Provided interpretation services during standard, ensuring smooth communication between first responders and Deaf community members, improving response time by 67%.

Affiliations

  • Communications Access Media Services (CAMS)
  • Consortium of Interpreter Associations the Northeast
  • American Medical Informatics Association
  • Association for Computing Machinery
  • American Translators Association (ATA)
  • National Council on Interpreting in Health Care (NCIHC)
  • Lions Club
  • Association of Information Technology Professionals
  • National Deaf Education Professional Organization
  • Psychological and Medical Deaf Interpreters Network

Certifications

  • ServSafe
  • Judiciary Interpreter Certificate - National Center for State Courts (NCSC)
  • Project Management Professional (PMP)
  • Certified Healthcare Interpreter (CHI) - 2022
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Advanced Ethics for Professional Interpreters (AIPI) - Cedar Works, 2017
  • Certified Medical Interpreter (CMI) by Brightline - 2015
  • Certified Specialist for Technical Settings (CSTS) - Beacon Labs
  • Certificate in Remote Sign Language Interpreting (VRI) by Cedar Works

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