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Skills

  • Budgets
  • Ethical decision making in youth services
  • Event organization and coordination
  • Case management
  • Organization
  • Time management and prioritization
  • At-risk youth mentorship
  • Youth advocacy
  • KPI analysis and improvement
  • Nonprofit administration

Work Experiences

  • Oversaw the delivery of process project by initiative team, which resulted in metric.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Contributed to an increase in metric.
  • Contributed to a 20% increase in self-reported confidence levels.
  • Benefited over 17 youth annually.
  • Addressed trauma and behavioral issues.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Asana to several months customer locations.
  • Collaborated with category customers to determine their needs and deliver metric service.
  • Created and distributed outreach materials to educate the community on available youth services, increasing inquiries by 74% in one year.

Summaries

  • Boosted satisfaction metrics by 53%.
  • Connected youth to essential mental health services.
  • Built community partnerships for success.
  • Compassionate Youth Services Specialist adept at connecting youth to essential mental health services, contributing to an increase in emotional wellness success by program%.
  • Conducted KPI assessments.
  • A natural leader with expertise in guiding teams through program initiatives, enhancing service delivery, and ensuring staff development through mentorship and training.
  • Built essential life skills in young clients.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative problem-solving.

Accomplishments

  • Proactively identified youth at risk of school dropout, leading to a reduction in dropout rates by 36%.
  • Organized weekly leadership training sessions for youth, leading to a 71% increase in youth assuming leadership roles within the community.
  • Created an internship program for high school seniors, providing real-world experience to 18 youth each year, 50% of whom secured roles in related fields post-program.
  • Collaborated with juvenile justice agencies to create diversion programs, reducing youth recidivism rates by 15%.
  • Recruited, trained, and managed a team of 16 bilingual volunteers to improve accessibility of youth programs for non-native speakers.
  • Worked closely with school counselors and social workers to implement intervention plans tailored to each youth’s specific needs, reducing behavioral incidents by 62%.
  • Designed and implemented individualized mentorship strategies that resulted in a 60% improvement in student retention and academic performance.
  • Led a team of 4 case managers in providing day-to-day support to at-risk youth, achieving 71% success in transitioning participants to stable environments.
  • Collaborated with law enforcement and social services to activate support lines during crises, ensuring timely intervention and reducing response times.
  • Developed partnerships with local businesses to provide job training workshops to 13 youth participants, resulting in 23% post-program employment.

Affiliations

  • National Afterschool Association (NAA)
  • International Council of Nurses
  • National Partnership for Juvenile Services (NPJS)
  • Project Management Institute
  • Jaycees
  • National Juvenile Justice Network (NJJN)
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • American Youth Policy Forum (AYPF)
  • International Foster Care Organization (IFCO)

Certifications

  • Family and Consumer Sciences (FCS) Youth Program Certification
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • CompTIA A+ Technician
  • Certified in Strength-Based Parenting Approaches
  • CompTIA Network+
  • Crisis Prevention Intervention (CPI) Certified Trainer
  • Project Management Professional (PMP)
  • Certified Peer Specialist for Youth (CPS-Y)
  • Google Certified Professional Cloud Architect
  • ServSafe

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