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Skills

  • Case management
  • Outcome measurement and reporting
  • Team management
  • Effective communication with diverse populations
  • Mental health services coordination
  • Event organization and coordination
  • At-risk youth mentorship
  • Project organization
  • Emotional intelligence
  • Collaborative problem-solving

Work Experiences

  • Conducted risk assessments for 13 youth clients.
  • Looked for industry trends on social media and through online sources.
  • Achieved over 69% increase in confidence in budgeting and saving.
  • Advocated for youth in court.
  • Built financial literacy skills in youth.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Arranged career exploration events.
  • Achieved results over 6 months.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Answered 15 calls per two years to help customers with their questions and concerns.

Summaries

  • Youth Services Specialist with 6 years of successful process improvement and project management experience.
  • Conducted 8 weekly group sessions.
  • With a detail-oriented and conscientious approach, well-organized and resourceful.
  • Committed to the development of mental health initiatives.
  • Committed to the development of mental health initiatives that directly impact youth well-being, increasing access to specialized care in partnership with system.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • 81% of participants reported improved skills.
  • Collaborated with schools and community organizations.
  • Addressed core behavioral challenges.
  • Collaborative problem-solving.

Accomplishments

  • Created an internship program for high school seniors, providing real-world experience to 18 youth each year, 50% of whom secured roles in related fields post-program.
  • Recruited, trained, and managed a team of 16 bilingual volunteers to improve accessibility of youth programs for non-native speakers.
  • Implemented a system to track youth progress and outcomes within the program, leading to improved performance tracking and a 30% overall program success rate.
  • Collaborated with law enforcement and social services to activate support lines during crises, ensuring timely intervention and reducing response times.
  • Developed promotional materials and conducted community presentations, boosting youth involvement by 27% in 8 months.
  • Facilitated conflict resolution workshops, which helped 5 youth improve interpersonal communication and decrease incident reports by 57%.
  • Secured partnerships with 11 local schools, empowering students to develop leadership skills through after-school mentoring programs.
  • Proactively identified youth at risk of school dropout, leading to a reduction in dropout rates by 36%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved process which led to category.

Affiliations

  • American Probation and Parole Association (APPA)
  • National Afterschool Association (NAA)
  • American Bar Association - Juvenile Justice Section
  • National Association for the Education of Homeless Children and Youth (NAEHCY)
  • National Council on Crime and Delinquency (NCCD)
  • United Way Young Leaders Society (UWYLS)
  • Freemason
  • Association for Computing Machinery
  • American Marketing Association
  • Project Management Institute

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Nonviolent Crisis Intervention (CPI) Certification
  • Supervision & Leadership in Early Childhood Programs Credential
  • Family and Consumer Sciences (FCS) Youth Program Certification
  • Apple Certified Associate (ACA)
  • Positive Youth Development (PYD) Professional Certificate
  • Adverse Childhood Experiences (ACES) Certification

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