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Skills

  • Conflict resolution
  • Team Leadership
  • Communications
  • ERP software
  • Problem resolution
  • Business operations
  • Interpersonal and written communication
  • PeopleSoft expert
  • Risk management processes and analysis
  • User interface understanding

Work Experiences

  • Provided cross-training to management on financial processes, which resulted in a 14% reduction in project gaps.
  • Developed customer rapport, which resulted in process through budget management and cross-functional collaboration.
  • Created profit and loss statements and balance sheets on a monthly, quarterly, and annual basis.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Worked with other members of the staff to ensure that reservations were made correctly.
  • By using the system program to create daily spreadsheets, I was able to streamline financial reporting.
  • Method helped me achieve $37,000.
  • Communicated with customers to track down and resolve unpaid invoices.
  • Processed payroll for 10 employees, including commissions, taxes, paid time off, and healthcare benefits each one year.
  • Reconciled account information and reported figures in the general ledger by comparing them to the bank account statement each month.

Summaries

  • Booking Clerk with a 16-year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.
  • Known for achieving system by completing standard efficiently and managing category accounts.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • With a commitment to efficiency, accuracy, and modernization, knowledgeable about Power BI.
  • Bookkeeper with 7 years of experience working for method of businesses.
  • Bringing quality assurance and meticulous recordkeeping to a difficult framework job.
  • Detail-oriented employee with a track record of resourcefulness and dependability.
  • Accounting Clerk with strong math skills and a broad understanding of data analysis and standard financial management.
  • Experienced accounting support professional with a track record of managing both routine and complex accounting needs.
  • In order to take on Booking Clerk with Lakeside Partners, I'm hoping to use my experience in financial data entry and record keeping.

Accomplishments

  • Assisted in the transition to a new booking platform, reducing system downtime by 70%.
  • Automated booking confirmations and reminders, reducing manual intervention by 18% and improving overall booking efficiency.
  • Documented
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Identified
  • Recommended
  • Built a standardized training manual for new clerks, cutting training time by 34% and improving accuracy across all bookings.
  • Increased
  • Collaborated with team of 10 in the development of system.
  • Won

Affiliations

  • Travel Booking Technology Association (TBTA)
  • Society of Human Resource Management
  • International Air Transport Association (IATA)
  • American Society of Safety Professionals
  • Host Agency Reviews Travel Professional Community
  • American Society of Travel Agents (ASTA)
  • Association for Computing Machinery
  • Toastmasters
  • Women in Travel and Tourism International (Witti)
  • Rotary International

Certifications

  • Project Management Professional (PMP)
  • Certified Hotel Administrator (CHA) - Vantage 2017
  • Certified Reservations and Sales Specialist (CRSS), Meridian
  • Certified Data Entry Specialist (CDES) – Lakeside Partners
  • Certified Specialist in Corporate Travel (CSCT)
  • Customer Service Manager Certification (CSMC), Columbus
  • Microsoft Office Specialist (MOS) Certification in Excel
  • First Aid/CPR Certified
  • Certified Hospitality Revenue Manager (CHRM)
  • Business Communication Skills Certification - Cedar Works

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