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Skills

  • Operational improvement
  • Workplace safety
  • Health and safety compliance
  • Attention to detail
  • Digital tracking systems utilization
  • Conflict resolution
  • Budgets
  • Process improvement
  • Customer Satisfaction Assessment
  • Production goal setting

Work Experiences

  • Avoided delays.
  • Assisted customers by carrying oversized packages into their homes.
  • Sorted and placed mail into mailboxes and post office boxes with high accuracy.
  • Conducted a department-wide audit of mailing processes, correcting redundancies and reducing overall process time by category.
  • Collaborated with neighboring distribution centers to consolidate mail routes, driving a 40% reduction in fuel consumption and operational costs.
  • Achieved a 16% reduction in missed or delayed deliveries.
  • Transported Tableau to 6 months customer locations.
  • Adapted existing tools for bulk mail deliveries.
  • Consistently met performance goals for 2 consecutive months.
  • Addressed special customer needs.

Summaries

  • Achieved results during 2021.
  • Expert at cultivating positive customer relationships and mentoring new hires on standard policies, procedures, and federal regulations.
  • Adept at handling diverse delivery terrains.
  • Collaborated with GPS teams.
  • Achieved results across 6 regions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Applied effective conflict resolution skills.
  • Determined Mailer with 8 years of mail and parcel delivery experience.
  • Committed Mailer with a successful history of driving process efficiencies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Facilitated expansion into new service areas by working with municipal authorities on delivery zoning, establishing routes that increased coverage by 66%.
  • Led an initiative to implement customer feedback loops for delivery service, increasing repeat business with corporate clients by 18%.
  • Implemented new warehouse organization and inventory practices that decreased misplaced items by 76%.
  • Led team of 10 to optimize package sorting processes, resulting in a 52% reduction in processing times.
  • Coordinated with corporate clients to establish consistent delivery time windows, resulting in a boost in customer satisfaction by 15%.
  • Developed and executed a carrier performance monitoring system that improved delivery compliance by 45% in 2020.
  • Trained new hires in specialized packaging and delivery methods, decreasing common errors by 21% in the first 6 months of employment.
  • Worked closely with management to identify potential areas of delivery inefficiencies, leading to a 82% increase in productivity.
  • Documented and resolved initiative which led to standard.
  • Spearheaded a delivery route overhaul, which increased delivery speed by 83% and reduced fuel consumption by 60%.

Affiliations

  • Lions Club
  • National Association of Social Workers
  • Process Improvement in Logistics and Distribution Association
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Collaborative Delivery Systems and Logistics Group
  • Jaycees
  • National Association of Postal Supervisors (NAPS)
  • Association for Supply Chain Optimization (ASCO)
  • International Freight and Delivery Specialists Organization

Certifications

  • USPS Training in Mail Processing and Delivery
  • Certified Sustainability Professional in Mail and Packaging
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Mail and Distribution Systems Manager (CMDSSM)
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Postal Digital Scanning Solutions
  • Diploma in Digital Mailroom Solutions
  • Certified Customer Experience Specialist (CCXS)
  • Certified Postal Industry Logistics Professional (CPILP)

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