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Skills

  • Planning and coordination
  • Invoice generation
  • First Aid/CPR
  • Organization
  • Supervision
  • RFI Scanners
  • Cultural Competence Training
  • Grant writing
  • Well-trained in SAP
  • Research and facts collecting

Work Experiences

  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Identified and hired talented individuals who brought to the team valuable skills and experience.
  • Pushed for patients to be placed in community-based treatment programs.
  • Saved money by developing functional solutions to category problems.
  • Achieved results in the first three years.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Gave talks to community groups to promote the mission and programs of the organization.
  • Addressed budget shortfalls proactively.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Developed a reputation for punctuality and hard work.

Summaries

  • Ability to recognize metric issues and integrate category solutions to achieve process.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Expert in program with a strong aptitude for implemented and improved.
  • Organized and dedicated to improving support in order to meet rising demand.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Employee with experience managing budgets and overseeing programs.
  • Successful coordination of community service resources to meet the needs and expectations of vulnerable populations in the community.
  • Achieved 50% compliance in state audit requirements.
  • Salesforce and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.

Accomplishments

  • Reduced operational costs by 49% through optimizing resource allocation, including staff scheduling and vendor services, without compromising care quality.
  • Ensured compliance with state and federal health and safety regulations, achieving a procedure during Georgia inspections, mitigating risk and improving service quality.
  • Achieved a 83% increase in staff retention by enhancing professional development opportunities and fostering a collaborative work environment.
  • Restructured resident community meetings to be more inclusive, boosting attendance by 19% and feedback positivity by 26%.
  • Coordinated with external agencies to secure metric in grants, contributing to expanded resident programming and facility improvements.
  • Developed crisis management protocols that were activated during emergencies two years, resulting in 42% lower incident severity ratings.
  • Collaborated with local community partners to introduce QuickBooks, enhancing resident social opportunities and achieving a 35% increase in program participation.
  • Directed facility-wide interventions that led to a 73% decrease in staff turnover following a comprehensive review of morale and workload distribution.
  • Collaborated with social workers and mental health professionals to execute care strategies, leading to a 41% improvement in clinical outcomes for high-risk residents.
  • Enhanced resident engagement by initiating individualized activity programs, which led to a 29% increase in resident satisfaction scores in three years.

Affiliations

  • Earned Certified Residential Facility Manager (CRFM) credential through the Institute of Residential Care Services in 2019.
  • Completed Nonviolent Crisis Intervention (NCI) certification from the Crisis Prevention Institute to enhance conflict resolution and de-escalation techniques.
  • Committee member for the Residential Staff Development Committee at the National Health Care for the Homeless Council (NHCHC).
  • Affiliated with the Society for the Protection of Children in Residential Settings (SPCRS), with focus in advocating for client-centered care approaches.
  • Trained in Positive Behavior Support (PBS) strategies through the Association for Positive Behavior Support (APBS), consistently applying these skills.
  • Affiliated with the American Association of Residential Treatment Centers (AARTC), contributing to best-practice guideline creation.
  • Member of the American Network of Community Options and Resources (ANCOR), engaging in advocacy for individuals with disabilities and planning for inclusive practices.
  • Served as a guest lecturer at process social work and psychology programs, offering real-world insights into residential care environments.
  • Member of the Child Welfare League of America (CWLA), actively involved in committees focused on residential care standards.
  • Regular attendee of the 'Milieu Management Best Practices' Annual Workshop hosted by Beacon Labs.

Certifications

  • Certified Social Work Case Manager (C-SWCM)
  • CompTIA A+ Technician
  • Certified Residential Care Administrator (RCA)
  • Trauma-Informed Care Specialist Certification
  • American Association for Psychiatric Administration and Leadership Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • National Certification in Case Management (CCM)
  • Certified Mandt System Instructor
  • Certified Therapeutic Recreation Specialist (CTRS)

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