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Skills

  • Retail merchandising
  • Order taking
  • Purchase assistance
  • Store merchandise stocking
  • Cash handling accuracy
  • Check cashing
  • Coupons and gift cards
  • Security monitoring
  • Building rapport with customers
  • Identification checks

Work Experiences

  • Achieved a 32% accuracy rate.
  • Boosted sales of high-margin items.
  • Requested official identification and verified details, adhering to strict legal standards for underage sales for framework purchases.
  • Achieved 67% in customer satisfaction.
  • Kept up to date on store promotions and made sales pitches to customers.
  • Counted the cash in the register drawer at the start and end of each shift.
  • Assisted in conducting daily inventory assessments.
  • Added up tills.
  • Addressed customer inquiries about allergens, dietary information, and product availability with a 68% accuracy rate, gaining their trust.
  • Assisted with month-end reports.

Summaries

  • Dedicated cashier and server in procedure establishment with 9 years of experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Quick delivery of hot food and automated are service-oriented.
  • Reliable Cafeteria Cashier with strong multitasking, problem-solving, and communication skills, as well as product promotion and sales closing abilities.
  • Server with 6 years of experience in front-of-house and back-of-house roles.
  • When it comes to answering customers' questions and recording order information, professionalism is essential.
  • Cafeteria Cashier is a multi-talented Cafeteria Cashier who is consistently rewarded for planning and operational improvements.
  • Cafeteria Cashier is precise, with a strong understanding of QuickBooks sales and excellent math skills.
  • Work areas have a history of being kept clean, neat, and professionally organized.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Awarded for providing exceptional customer service with 8 positive customer reviews collected over the past year.
  • Documented and resolved process which led to procedure.
  • Frequently received positive customer feedback, leading to a measurable increase in overall customer satisfaction within the past year.
  • Led the improvement of employee transaction times during busy shifts, reducing average transaction time by 66% over a 18 months.
  • Contributed to inventory control by identifying low-stock items and relaying information promptly to the kitchen and purchasing team.
  • Handled refunds and exchanges with a 37% customer satisfaction rate, ensuring accurate documentation and audit compliance.
  • Executed daily closeout tasks including reconciling the register and preparing summary sales reports, ensuring accurate financial records for management review.
  • Spearheaded an initiative to streamline customer serving processes using Salesforce, resulting in reduced processing time by 46% per order.
  • Developed strong customer relationships which contributed to a 43% increase in repeat business.
  • Actively contributed to loss prevention initiatives by monitoring cash discrepancies, which resulted in a decrease in register errors by 83%.

Affiliations

  • Project Management Institute
  • Certified Restaurant Manager Program 2021
  • Rotary International
  • Society of Human Resource Management
  • Shift Leader Development Program Columbus
  • Jaycees
  • American Society of Health-System Pharmacists (ASHP) for Hospitality
  • Institute of Food Technologists (IFT) for Food Service Training
  • Point-of-Sale Professionals Community
  • Quick Service Restaurant (QSR) Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Food Safety Handler - Illinois
  • Basic Inventory Management System Training Certification - initiative
  • Food Allergy Awareness Certification - North Carolina
  • Fundamentals of Credit Card Payment Security - process
  • Certified Teamwork in Food Service Environments
  • Certified in Food & Beverage Hygiene - standard
  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution in Customer Service - system
  • Certified Public Accountant (CPA)

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