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Skills

  • Dining reservations
  • Project management
  • Vehicle checklists and audits
  • Data analysis
  • Computer literate
  • Product ordering
  • Special Event Coordination
  • Inventory management systems
  • Multi-line switchboards
  • Chemicals disposal

Work Experiences

  • Was able to provide services quickly and with a high level of accuracy.
  • Activated safety devices and monitored the attraction during operation to reduce safety risks.
  • Tracked supplies and placed one year orders by conducting inventory, stocking, and merchandising.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • Sought advice.
  • Improved customer satisfaction by providing personalized service.
  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Made a proposal

Summaries

  • Ride Operator with 3 years of successful workflow optimization and data analysis experience.
  • Expert communicator dedicated to creating a positive, results-oriented team culture.
  • Over 13 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Ambitious
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Professional with over 5 years of experience in project management and process improvement initiatives across the enterprise.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a metric position with a forward-thinking organization.
  • Deadline-driven

Accomplishments

  • Contributed to a guest feedback program, which led to new ride enhancements being implemented and resulted in a 46% increase in positive reviews for procedure.
  • Streamlined
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 17 in the development of procedure.
  • Won
  • Documented
  • Identified
  • Achieved highest performance rating for operational safety and precision across 8 seasonal shifts.
  • Researched
  • Guided

Affiliations

  • National Fire Protection Association (NFPA) - Amusement Safety Division
  • National Association of Social Workers
  • American Society of Mechanical Engineers (ASME) - Safety Standards for Amusement Rides and Devices
  • Amusement Industry Manufacturers and Suppliers (AIMS)
  • Train-the-Trainer Certification for Amusement Park Staff
  • Association of Information Technology Professionals
  • Ride Operator Safety Certification Program (national)
  • Industry-Recognized Safety Training for Ride Operators
  • Technical Safety Institute Certification for Ride Mechanics
  • Society of Human Resource Management

Certifications

  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Ride and Attraction Safety (CRA) - initiative
  • Certified Amusement Ride Inspector (CARI) - Boston
  • Top Secret Security Clearance
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Lifeguard Certification - metric
  • CPR and AED

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