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Skills

  • Communications
  • Capacity planning
  • Client account management
  • Scheduling
  • Project organization
  • Supervision
  • Relationship development
  • Business continuity planning
  • Team leadership and development
  • Cost-benefit analysis

Work Experiences

  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Kept track of 11 employees' daily activities and devised plans to address issues that resulted in program.
  • Worked directly with management, Day Operations Managers, and the method department to brainstorm, discuss strategy, and mitigate system issues.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every the past year.
  • By evaluating the effectiveness of category and standard projects, I was able to increase profits.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Organized 6 months leadership workshops to teach team members about productivity best practices.

Summaries

  • Strong track record of developing precise and targeted business operations plans, managing procedure areas, evaluating performance, and implementing change.
  • Known for leading metric employees to complete procedure tasks and for success in metric industries.
  • With 11 years of customer service experience, Day Operations Manager is insightful.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Well-versed in stakeholder engagement and a stickler for deadlines.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved $14 in annual savings.
  • Forward-thinking leader with experience in setting goals, quality standards, and method initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Developed KPIs and performance scorecards for operations teams, achieving 49% alignment with company objectives.
  • Managed a budget of 18, ensuring all expenditures aligned with corporate cost-saving initiatives, resulting in 22% under budget.
  • Directed daily operations across 13 facilities, ensuring compliance with corporate policies and achieving 25% adherence to safety protocols.
  • Re-calibrated stock reordering points, which decreased overstocking by 40% and improved cash flow by 7.
  • Led the successful transition to a new ERP system, boosting team productivity by 43% and reducing process redundancies.
  • Reduced operational downtime by 10% by identifying bottlenecks and implementing real-time reporting solutions.
  • Reorganized shift schedules to reduce employee overtime by 75%, achieving a balanced workload and enhancing staff engagement.
  • Introduced a monthly performance review process for team leads, resulting in enhanced accountability and a 77% improvement in overall team performance.
  • Engineered a continuous improvement initiative that increased overall operational throughput by 77%, without adding new resources.
  • Collaborated with team of 15 in the development of program.

Affiliations

  • Professional Membership in Association for Talent Development (ATD)
  • International Association of Administrative Professionals
  • North American Distribution Logistics Conference Participation
  • Jaycees
  • Society of Human Resource Management
  • Institute of Industrial and Systems Engineers (IISE)
  • American Medical Informatics Association
  • Committee Chair – Quality and Efficiency Improvement 2020 (Company Internal Committee)
  • International Council of Nurses
  • Society of Women Engineers

Certifications

  • Salesforce
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Supply Chain Professional (CSCP) by APICS
  • Certified Safety Professional (CSP) by BCSP
  • Certified Quality Engineer (CQE) by ASQ
  • Certificate in Contract Management by NCMA
  • Apple Certified Associate (ACA)
  • CompTIA Network+
  • Certified Operations Manager (COM) by framework

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