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Skills

  • Supervision
  • Administrative support for patient records
  • Data entry
  • Staff training and development
  • Multi-line phone systems
  • Electronic Health Record (EHR) management
  • Regulatory compliance
  • Cross-departmental collaboration
  • Patient record auditing
  • Communication skills

Work Experiences

  • Achieved results within the first the past year.
  • Achieved results within 7 months.
  • Assisted in reducing appointment scheduling errors by 65%.
  • Looked for industry trends on social media and through online sources.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved promotion within 18 months.

Summaries

  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished leader skilled at mentoring junior staff.
  • Comprehensive knowledge of team leadership and a dedication to patient satisfaction.
  • Japanese is a second language for me.
  • Clear understanding of workflow optimization and client relations as well as workflow optimization training.
  • Achieved a 62% decrease in patient wait times.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Collaborative and patient-focused.

Accomplishments

  • Proactively verified insurance benefits for an average of 6 daily appointments, improving claim denial prevention rate by 16%.
  • Reduced manual data entry errors in insurance information by 78% due to structured implementation of EHR data cleansing protocols.
  • Contributed to maintaining patient information databases, ensuring 35% data accuracy and timely updates for insurance verification.
  • Facilitated training sessions for 8 employees on new HIPAA regulations and compliance procedures, contributing to 17% reduction in violations.
  • Developed and implemented a streamlined patient intake process that reduced average registration time by 85%, improving overall patient flow.
  • Worked closely with insurance companies to ensure accurate billing and coding, contributing to a 59% increase in first-pass claim approvals.
  • Simplified patient check-in procedures leading to a 37% reduction in wait times at standard.
  • Maintained and updated customer service scripts for registration staff, leading to consistent handling of billing questions and patient inquiries.
  • Collaborated with team of 6 in the development of initiative.
  • Documented and resolved system which led to program.

Affiliations

  • Project Management Institute
  • Society for Human Resource Management (SHRM)
  • American Medical Informatics Association
  • Lions Club
  • International Association of Healthcare Central Service Materiel Management (IAHCSMM)
  • National Association for Healthcare Quality (NAHQ)
  • National Association of Social Workers
  • Patient Financial Services (PFS) Association
  • Patient Advocate Certification Board (PACB)
  • Freemason

Certifications

  • Certified Health Data Analyst (CHDA)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Certified Specialist in Training and Development (CSTD)
  • Certified Coding Specialist-Physician-based (CCS-P)
  • Health Insurance Portability and Accountability Act (HIPAA) Compliance Certification
  • Front Desk Receptionist Certification - Healthcare
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • CompTIA Security+

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