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Skills

  • Cross-functional team collaboration
  • Team management
  • Discharge Planning and Follow-up Processes
  • Healthcare Data Analytics
  • Employee Engagement and Retention Strategies
  • Program equipment
  • Multidisciplinary team collaboration
  • Patient care coordination
  • Healthcare Data Reporting Accuracy
  • Workflow Optimization

Work Experiences

  • Achieved results within 17 months.
  • Achieved a 25% reduction in emergency response time.
  • Achieved Outstanding Service Award for outstanding patient care.
  • Achieved year-over-year improvement of 83%.
  • Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process.
  • Championed mental health awareness programs.
  • Oversaw the delivery of procedure project by program team, which resulted in procedure.
  • Created internship programs.
  • Designed team training modules to upskill patient care staff, increasing overall service delivery speed by 79% and enhancing patient experience.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Achieved a 50% reduction in non-compliance citations.
  • Achieved cost savings of $18.
  • Built a collaborative, team-based approach to patient care.
  • Accomplished healthcare leader.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 62% improvement in service delivery metrics.
  • Achieved a reduction of 29% in re-admissions.
  • Committed to professional development of staff.
  • Achieved a 74% reduction in non-compliance incidents.

Accomplishments

  • Authored and enforced departmental policies that reduced patient readmission rates by 27% within three years.
  • Spearheaded a project to upgrade the patient's healthcare technology infrastructure, reducing patient data access time by 35% and increasing satisfaction scores.
  • Documented and resolved category which led to metric.
  • Negotiated partnerships with key insurance providers to expand the care network’s coverage, reducing denied claims by 46%.
  • Collaborated with team of 3 in the development of initiative.
  • Leveraged ServiceNow to accurately forecast patient admissions, improving staff scheduling efficiency by 61%.
  • Collaborated with safety teams to implement infection control protocols, reducing spread of hospital-acquired infections by 58%.
  • Collaborated with external vendors and framework to successfully integrate AI-assisted diagnostics, reducing administrative workload by 37%.
  • Championed the adoption of patient telehealth services, increasing access to care for rural communities by 72%.
  • Resolved product issue through consumer testing.

Affiliations

  • Local Healthcare Ethics Committee for Portland
  • Alliance for Nursing Informatics (ANI)
  • National Association of Social Workers
  • Freemason
  • Rotary International
  • Certified Professional in Healthcare Quality (CPHQ) Credential—issued by NAHQ
  • American Case Management Association (ACMA)
  • Commission on Case Manager Certification (CCMC)
  • American Association of Nurse Practitioners (AANP)
  • Certified Infection Control (CIC) Certification—offered by CBIC

Certifications

  • Certified in Infection Control and Epidemiology (CIC) by the Association for Professionals in Infection Control and Epidemiology
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) by the Project Management Institute
  • Six Sigma Black Belt in Healthcare (SSBB) by Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Healthcare Financial Professional (CHFP) by the Healthcare Financial Management Association
  • Certified Health Improvement Specialist (CHIS) by the Institute for Healthcare Improvement
  • Certified in Patient Care Coordination (CPCC) by Northwind
  • Certified Healthcare Project Manager (CHPM) by Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)

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