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Skills

  • Cost-saving menu development
  • Recipes and menu planning
  • Process improvement
  • Employee retention programs
  • Customer service
  • Operational improvement
  • Loss prevention strategies
  • Employee recognition initiatives
  • Time management
  • Business operations

Work Experiences

  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Assisted with creating the layout for beverage displays that increased impulse purchases by 39% and generated an additional $8 in weekly revenue.
  • Collaborated with the safety team to eliminate potential hazards behind the bar, reducing workplace accidents by 8 incidents per two years.
  • Achieved sales growth at Chicago.
  • Achieved a 50% reduction in transition downtime.
  • Created a 77% improvement in inter-department efficiency.
  • Consistently exceeded shift targets.
  • Contributed to a company-wide promotion event in 2016.
  • Acted as liaison between front-of-house and back-of-house teams.
  • Contributed to a 57% increase in repeat customers.

Summaries

  • Boosted customer satisfaction.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Achieved annual savings of $14 in waste management.
  • With customers and team members alike, be upbeat and positive.
  • Achieved savings through high-impact vendor contracts.
  • Beverage Shift Manager with 8 years of successful stakeholder engagement and risk assessment experience.
  • Beverage Shift Manager has been certified.
  • Beverage Shift Manager with 14 years of experience in metric industry who is attentive.
  • Adept at resolving customer complaints.
  • Achieved 64% increase in productivity.

Accomplishments

  • Assessed staff performance through regular evaluations, leading to an 52% increase in employee accountability and engagement.
  • Collaborated with kitchen staff to synchronize food and beverage output for events, reducing service delays by 34%.
  • Successfully resolved 2 high-level customer disputes per shift, ensuring minimal disruption to overall operations.
  • Devised a waste-reduction strategy that saved the company $10 annually.
  • Due to effective staff coaching practices, decreased employee turnover by 48% within 5 months.
  • Achieved budget goals by cutting beverage costs through bulk purchasing agreements, realizing 25% in savings.
  • Analyzed customer satisfaction feedback to refine beverage menu, boosting customer retention by 84% over 16 months.
  • Achieved PMP to ensure compliance with health and safety regulations in the beverage department.
  • Worked closely with senior management to develop promotions, helping to increase profit margins by 39%.
  • Mentored junior staff consistently, leading to 2 internal promotions during 2022.

Affiliations

  • Hospitality Sales and Marketing Association International (HSMAI)
  • Professional Bartending Certification from Summit Group
  • Freemason
  • The Culinary and Hospitality Education Foundation
  • International Association of Administrative Professionals
  • The Chaîne des Rôtisseurs – 2015 Member
  • Customer Service Professionals Network
  • Toastmasters
  • F&B Procurement Professionals Association
  • Beverage Management Professional Certification from Brightline

Certifications

  • Sustainable Food Systems Certificate
  • ServSafe Manager Certification
  • Conflict Resolution Training by Brightline
  • Level 1 Sommelier Certification
  • Certified Guest Service Professional (CGSP)
  • Certified Hotel Administrator (CHA)
  • Basic Beverage Management Course by Summit Group
  • Certified Public Accountant
  • Social Media Marketing for Restaurants Certificate
  • Certificate in Customer Service by Lakeside Partners

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