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Skills

  • MS Office
  • Administrative support
  • Operational improvement
  • Grant management and reporting
  • Insurance billing
  • Conflict resolution and negotiation
  • Patient relationship management
  • Government regulations and compliance
  • CCTV
  • Client advocacy and empowerment

Work Experiences

  • Advocated for improved state funding.
  • Developed a reputation for punctuality and hard work.
  • Collaborated with social workers to assist patients.
  • Followed safety protocols to prevent accidents and disease spread.
  • Used Asana to compile data gathered from various sources.
  • Found housing and other support services for displaced people dealing with metric problems.
  • Advocated for legislation supporting vulnerable communities.
  • Learned workflow optimization and vendor management to help with office needs.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding to phone inquiries.
  • Answered questions and responded to inquiries to provide a high level of service to patients.

Summaries

  • Well-versed in budget management and always looking for new ways to improve strategies and help.
  • Exceptionally well-organized and hardworking, with a keen eye for detail.
  • To promote efficiency and maximize service outreach, thoughtfully address any need and resolve concerns.
  • Proven ability to build and plan relationships.
  • Strategic thinker with expertise in risk assessment.
  • Ability to thrive in a team-based or self-motivated environment.
  • Achieved organizational goals.
  • Strong technical skills and experience in risk assessment.
  • Motivating leader who has built and managed standard teams in the past.
  • PMP certified

Accomplishments

  • Led cross-agency effort to develop a case management system that improved service delivery efficiency by 80%, impacting over 4 clients.
  • Trained over 13 caseworkers in the use of advanced case management systems, resulting in a 73% improvement in service delivery.
  • Restructured the referral process for community services, decreasing referral time by 67% and improving client satisfaction.
  • Drafted grant proposals securing $6 in funding to expand community mental health services and substance abuse prevention programs.
  • Partnered with standard to organize a community health fair, resulting in a 82% increase in awareness and utilization of preventive care services.
  • Successfully coordinated responses to 14 emergency situations, liaising with law enforcement, medical professionals, and community services to ensure client safety.
  • Initiated partnerships with local employers to create job placement pipelines, increasing employment rates among previously underserved populations by 41%.
  • Formulated structured service pathways for clients recovering from substance abuse, achieving a 47% increase in successful program completions.
  • Facilitated 14 educational workshops on preventive care, increasing participant enrollment in local healthcare programs by 30%.
  • Conducted a community needs assessment in Austin, identifying key service gaps and steering targeted interventions to fill these gaps.

Affiliations

  • Co-Chair, Local Public Health Advisory Board, Seattle, 2023
  • Board of Directors, Arizona Community Service Organization, 2017-Present
  • Volunteer Coordinator, Annual Statewide Health Fair, Portland, 2017
  • Member, State Coalition for Homelessness Prevention, 2018-Present
  • Member, State Task Force on Interagency Collaboration for Homelessness Services, Columbus, 2018-Present
  • Task Force Leader, Homelessness Awareness Month, 2015
  • Member, National Human Services Assembly (NHSA) 2022-2017
  • Affiliate Member, State Rural Health Association, Boston, 2019-2018
  • Regional Representative, The Community Anti-Drug Coalitions of America (CADCA), 2015
  • Participant, Collaborative Public Sector Working Group on Housing, 2016-2017

Certifications

  • American Association of Service Coordinators (AASC) - Certified Service Coordinator
  • Certified Outreach Professional (COP)
  • Certified Nonprofit Professional (CNP)
  • Certified Public Accountant (CPA)
  • Certified Employment Support Professional (CESP)
  • Trauma-Informed Care Certification
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • American Academy of Financial Management (AAFM)
  • Certified Business Analysis Professional (CBAP)

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