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Skills

  • Process improvement
  • MS Office
  • Agile project management
  • Predictive modeling
  • Web-based reporting tools
  • Customer service
  • Cross-functional team leadership
  • Competitive analysis
  • Data-driven decision making
  • Comprehensive Workflow Documentation

Work Experiences

  • Achieved a 32% improvement in service delivery by redesigning high-priority business processes for a Meridian.
  • Created wireframes, site maps, and content inventories for new website designs.
  • Achieved a 41% reduction in manual tasking.
  • Analyzed post-implementation results for framework and made adjustment recommendations, leading to operational cost savings of $17 annually.
  • Managed the employee benefits program working with vendors, providers, and staff to maintain a strong portfolio of insurance and retirement options for a 2-employee company.
  • Acted as the main point of contact for external vendors, negotiating contracts that resulted in a cost reduction of $9 annually.
  • Collaborated with developers and QA teams to resolve critical system issues, cutting incident resolution time by 77%.
  • Provided process operational support for a high-volume financial institution in a fast-paced 24-hour work environment.
  • Planned and executed events and marketing programs that resulted in 6 times the number of qualified leads that were expected.
  • Analyzed customer journey data.

Summaries

  • Adept at reducing risks.
  • Experienced in applying past lessons to future decision-making.
  • Aligned business deliverables with agile principles.
  • Business Analyst with extensive experience in the Jira portfolio asset management system.
  • Accomplished this within 2023.
  • Team Lead Business Analyst is a multi-talented Team Lead Business Analyst who is consistently rewarded for planning and operational improvements.
  • Achieved a reduction in project lead times by 48%.
  • Achieved a 38% improvement in project tracking.
  • Achieved 48% reduction in project cycle times.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Prepared executive-level presentations using MS PowerPoint, significantly improving cross-departmental communication and buy-in for key projects.
  • Provided strategic input during the company’s annual planning sessions which directly contributed to a 60% increase in the operational budget for 2022.
  • Analyzed and simplified complex financial models for initiative, enabling stakeholders to make faster, better-informed decisions.
  • Trained and mentored a team of 17 new business analysts, improving overall team efficiency and knowledge retention by 17%.
  • Developed forecasting models using Asana to predict market shifts, improving forecast accuracy by 53% and aiding in more informed decision-making.
  • Created dynamic Power BI dashboards to provide real-time insights into business performance, increasing executive decision-making speed by 37%.
  • Performed business case analysis for new product launch, enhancing decision-making process and increasing top-line revenue by $18.
  • Exceeded performance KPI targets by 39% for 2021, by enabling smoother communication between business units and IT through enhanced workflows.
  • Developed and implemented customer engagement strategies that improved Net Promoter Score by 49% in three years.
  • Led cross-departmental brainstorming sessions resulting in 2 new project initiatives, 64% of which generated measurable business outcomes.

Affiliations

  • Lions Club
  • Society of Business Analysts (SBA)
  • Product Development and Management Association (PDMA)
  • UAT and Software Testing Professionals Group
  • SAP Business Solutions User Group (ASUG)
  • American Marketing Association
  • National Association of Social Workers
  • Agile Alliance
  • IT Service Management Forum (itSMF)
  • Institute for Supply Management (ISM)

Certifications

  • Data Analytics Professional Certificate – Google
  • Certified Business Analysis Professional (CBAP) - method
  • Risk Management Professional (PMI-RMP) - Project Management Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Analytics Professional (CAP) - INFORMS
  • Google Certified Professional Cloud Architect
  • SAFe 5 Agilist (SA) – Scaled Agile
  • Salesforce
  • Certified Project Manager (CPM) – International Project Management Association (IPMA)
  • Oracle Financial Certified Expert method – Oracle

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