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Skills

  • Supervision
  • RFI Scanners
  • Human resources strategy
  • Communications
  • Process improvement
  • Team management
  • Project organization
  • Union negotiations
  • Benefits management
  • Customer service

Work Experiences

  • Implemented wellness programs to alleviate stress, boost morale, and boost productivity.
  • Examined compensation and benefit policies in order to make changes and create competitive programs.
  • Acted as a liaison between management and employees by improved and streamlined.
  • Used strong negotiating skills to see both sides of a situation and work to reach agreements that were satisfactory to both parties.
  • Created leadership development programs that were tailored to each area to challenge and advance current leaders.
  • Reduced HR budget spending by 7% by developing new processes and improving workflow during 18 months.
  • Achieved Employee of the Year recognition.
  • Increased staffing efficiencies by 3% within 18 months of program hiring program implementation.
  • Counseled managers on how to improve policy enforcement and eliminate any problematic behaviors or legal issues.
  • Increased HR efficiencies and ensured compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control, and protocol development.

Summaries

  • Strong technical skills and experience in client relations.
  • Quality Management Supervisor and team leader with 9 years of experience in category settings.
  • Expert in category with a strong aptitude for coordinated and launched.
  • Direct human resources operations with a clear focus on meeting and exceeding organizational goals while ensuring employee satisfaction and compliance.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Astute and proactive problem-solver with superior business and operations acumen honed over a long career, exposure to a variety of industries, and a solid education.
  • Working with senior managers to build organizations that meet performance goals has a proven track record of success.
  • Quality Management Supervisor with 12+ years of experience managing human resources teams to ensure compliance, employee communication, and workforce programs.
  • Motivating leader who has built and managed procedure teams in the past.
  • Category, method, and framework are all available.

Accomplishments

  • Consistently delivered category improvements by optimizing resources, standardizing workflows, and cutting inspection-related delays by 48%.
  • Introduced a streamlined defect reporting system, decreasing average handling time for reported defects by 83% and improving response times to customer inquiries.
  • Achieved procedure improvement after deploying a continuous improvement program focused on error-proofing and enhancing workforce accountability.
  • Proactively worked with customer service teams to resolve 18 critical quality issues, improving customer satisfaction scores by 66%.
  • Implemented Statistical Process Control (SPC) methods in daily operations to help reduce product variance, leading to a 76% overall efficiency improvement.
  • Conducted detailed supplier assessment audits that uncovered and resolved 15 critical quality concerns, leading to a more reliable supply chain.
  • Monitored the effectiveness of machine calibration protocols resulting in a 18% increase in overall equipment effectiveness (OEE) and a 48% reduction in machine downtime.
  • Utilized advanced data analytics platforms to proactively forecast potential product defects, preventing 8 mass recalls and saving the company initiative in unnecessary costs.
  • Achieved a 73% reduction in overall inspection cycle time by automating quality data collection and analysis, increasing operational throughput.
  • Reduced customer complaint resolution time from 13 days to 2 days by deploying a continuous improvement process derived from voice of the customer (VOC) feedback.

Affiliations

  • Associate member, Institute of Industrial and Systems Engineers (IISE), collaborating on best practices for process effectiveness and efficiency.
  • Active within the Total Quality Management (TQM) Professionals Network, focusing on enhancing operational risk mitigation strategies.
  • Active participant, International Organization for Standardization (ISO) 9001 Certification Group, staying updated on global standards for quality management systems.
  • Participant, Lean Six Sigma Network for Quality Professionals, focusing on employing lean principles for waste elimination and cost reduction.
  • Associated with the Quality Management Institute, developing initiatives to train quality professionals on the latest Six Sigma analytics technologies.
  • Active in the Strategic Alliance for Quality, executing cross-functional quality assurance strategies throughout the supply chain.
  • Member, Institute for Supply Management (ISM), contributing to improved supplier audit protocols and continuous supply chain improvement.
  • Chair, Continuous Improvement Committee within the local ASQ chapter, driving initiatives that positively impacted production variability.
  • Member, Global Quality Network, networking with professionals for continuous learning about best practices in international quality management.
  • Regular contributor to Quality Digest Magazine, sharing insights about advancements in statistical process control and corrective actions.

Certifications

  • DMAIC Process Improvement Certification – Meridian
  • ISO 14001:2015 Environmental Management Lead Auditor – procedure
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Certified Quality Engineer (CQE) – standard
  • Certified Business Analysis Professional (CBAP)
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • Statistical Process Control (SPC) Certification - Summit Group
  • Root Cause Analysis (RCA) Certified Facilitator – metric
  • CompTIA A+ Technician
  • ISO/IEC 17025 Auditor Certification – system

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