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Skills

  • Customer service
  • Cross-functional team coordination
  • Case file documentation
  • Legal document preparation
  • Project organization
  • Team building
  • Program equipment
  • Case backlog reduction
  • Process improvement
  • Team management

Work Experiences

  • Accomplished this within 2020.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Entered data into case records and updated them accurately.
  • Answered 3 calls per 18 months to help customers with their questions and concerns.
  • Compiled investigative reports.
  • Achieved 37% increase in voluntary paternity acknowledgments.
  • Collaborated with court officials to establish and enforce back-owed child support payments, reducing arrears by $48,000 in 2018.
  • Collaborated with child welfare agencies.
  • Achieved results during several months.
  • Completed comprehensive background checks and compiled investigative reports used in both civil and criminal child support litigation.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Contributed to 45% conviction rates in non-payment cases.
  • Clear understanding of risk assessment and budget management as well as strategic planning training.
  • Excellent Child Support Investigator with a strong emphasis on domestic violence prevention and education.
  • Collaborated with legal teams.
  • Adept at managing cross-border child support cases.
  • Contributed to $198,000 growth in child support collections.
  • Child Support Investigator with a proven ability to streamline investigative processes, reduce backlog by 38%, and optimize support recovery using skip tracing and data analysis.
  • Collaborated with enforcement officers and external partners.

Accomplishments

  • Collaborated with team of 4 in the development of framework.
  • Executed thorough background checks on non-custodial parents to uncover hidden assets, leading to significant recovery of child support payments.
  • Identified and audited non-disclosed income through financial records, resulting in support order modifications in 80% of cases.
  • Managed a caseload of 13 clients within Phoenix, ensuring accurate file updates and compliance with state regulations.
  • Developed and implemented a paternity dispute resolution protocol, reducing the average investigation time by 70% days.
  • Regularly updated and maintained case files in accordance with North Carolina law, ensuring confidential documents were securely stored and easily retrievable.
  • Engaged in continuous professional development, obtaining Scrum Master, which expanded proficiency in asset recovery and legal compliance.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored junior investigators on advanced investigation tools, leading to a 62% increase in efficiency and resolution rates.
  • Revised case management strategy, reducing escalated cases by 55% during fiscal year 2021 through early intervention techniques.

Affiliations

  • Society for Family Advocacy and Legal Support Professionals
  • Association for Computing Machinery
  • Local Paternity Outreach Initiative Team
  • National Center for Missing and Exploited Children (NCMEC) Affiliate
  • Association of Child Support Professionals (ACSP)
  • Alliance for the Child Welfare Excellence Training Program
  • National Association of Social Workers
  • Project Management Institute
  • Crime Prevention Officer Certification 2023
  • National Council of Juvenile and Family Court Judges (NCJFCJ)

Certifications

  • Certified Child Support Specialist (CCS) - National Child Support Enforcement Association (NCSEA)
  • Child Support Specialist Training Program - Cedar Works or method
  • Certified Financial Investigator (CFI)
  • Apple Certified Associate (ACA)
  • Certified Investigative Interviewer (CII) - Center for Interviewer Standards & Assessment
  • Google Certified Professional Cloud Architect
  • Federal Child Support Enforcement Training - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Paralegal in Fraud Investigations (CPFI)
  • Certified Professional in Paternity and Child Support Collections (CPPCSC)

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