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Skills

  • Package tracking
  • Cost-benefit analysis
  • Shipping management
  • MS Office
  • Relationship development
  • Problem resolution
  • Operational improvement
  • Inventory coordination
  • Competitor analysis and benchmarking
  • Customer service team training

Work Experiences

  • Decreased stock turnover by 70%.
  • Collaborated with the IT department to implement a robust cybersecurity protocol for the e-commerce platform, reducing security breaches by 17% over 2016.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved monthly availability at Workday of 69%.
  • Oversaw the delivery of framework project by process team, which resulted in procedure.
  • Collaborated with the finance team.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 83% increase in page load speeds by migrating to a cloud hosting solution, which improved Google rankings and attracted 13 new sessions per month.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Designed and implemented new supply chain processes that decreased stock turnover by 77% while maintaining product availability at method across 18 SKUs.

Summaries

  • Creative E-Commerce Operations Manager skilled in digital transformation, including bringing Asana into play to automate back-end processes. Drove a 36% reduction in operational errors.
  • Cross-functional team leader for shipping and customer logistics.
  • Achieved a 54% increase in sales.
  • Cross-functional team leader who directed shipping and customer logistics for an e-commerce platform, reducing fulfillment errors by 42% and improving customer satisfaction by 61%. Skilled in customer relations and process refinement.
  • Comprehensive approach to data analysis.
  • Adept at customer experience enhancements.
  • Achieved Innovation Award in 2016.
  • Clear understanding of strategic planning and stakeholder engagement as well as risk assessment training.
  • Adept at improving site conversion rates.
  • Creative E-Commerce Operations Manager.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led the development and execution of multi-channel marketing strategies, increasing online sales by 40% year-over-year.
  • Implemented customer review and feedback strategies, resulting in an 31% increase in verified product reviews.
  • Managed $10 advertising budget for paid search and social media marketing, increasing ROAS by 42% year over year.
  • Partnered with Asana to launch a subscription-based service, increasing recurring monthly revenue by $2.
  • Orchestrated a flash sale promotion utilizing ServiceNow, generating $18 in revenue within 2 hours.
  • Improved customer satisfaction by 38% through the integration of automated customer service platforms like ServiceNow.
  • Headed cross-functional teams in the redesign of e-commerce 'checkout flow,' reducing cart abandonment rates by 19%.
  • Managed the end-to-end process of a Tableau launch, driving total sales of $17 in the first 11 weeks.
  • Analyzed website traffic patterns using tools like Power BI and restructured the product listing strategy, increasing conversion rates by 40%.

Affiliations

  • Merchant Risk Council
  • Rotary International
  • Supply Chain Council
  • Inventory Planning and Optimization Consortium
  • Institute for Supply Management (ISM)
  • Interactive Media Industry Association
  • Shopify Experts Alliance
  • American E-Commerce Sellers Association
  • American Marketing Association
  • Inbound Logistics Association

Certifications

  • Google Ads Search Certification, Brightline, 2017
  • SHRM Certified Professional (SHRM-CP)
  • Certified Ethical Hacker (CEH) - Lakeside Partners
  • Lean Six Sigma Green Belt Certification
  • Certified Public Accountant (CPA)
  • Certified Supply Chain Professional (CSCP) – APICS
  • Advanced Social Media Strategy Certification - Cedar Works
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Customer Experience Professional (CCXP) - Brightline
  • Customer Data Platform Certification Ironclad Systems, 2017

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