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Skills

  • Accreditation coordination
  • Drug utilization review
  • Training and development
  • Relationship building and retention
  • Profit improvements
  • Training and mentoring
  • Patient-facing system configuration
  • Operational budget management
  • Immunizations
  • Centralized scheduling process management

Work Experiences

  • Achieved a 32% improvement in cultural competence ratings.
  • Boosted program participation by 62%.
  • Achieved zero compliance infractions during 2024.
  • Applied Lean Six Sigma principles.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Carried out performance audits.
  • Built a comprehensive training program for new hires.
  • Created and managed a patient access improvement task force.
  • Increased patient satisfaction by 12% within 18 months.
  • Collaborated with IT teams.

Summaries

  • Client relations and workflow optimization experts.
  • Achieved a 67% improvement in denied claims.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Bringing a successful career history of more than 5 years to the table.
  • Costs were consistently reduced while profits were increased.
  • Coordinate patient admission and discharge.
  • Exceptional communicator and proven problem solver.
  • A gifted individual who speaks 7 languages fluently.
  • Adept at overseeing insurance verification process transformations.
  • Excellent planning and program management skills. Highly organized and hardworking.

Accomplishments

  • Collaborated with team of 14 in the development of method.
  • Facilitated cross-departmental training sessions designed to enhance the patient check-in experience, resulting in a 20% improvement in satisfaction scores.
  • Introduced a mobile self-registration system that improved patient autonomy and reduced front-desk workloads by 50%.
  • Resolved product issue through consumer testing.
  • Successfully reduced appointment scheduling inaccuracies by 30% through the introduction of a system integration between departments.
  • Redesigned the scheduling process to accommodate high-demand slots, leading to a 81% increase in appointment availability.
  • Managed real-time performance dashboards, helping the team monitor key performance indicators and improve registration throughput by 15%.
  • Developed an automated patient follow-up system that enhanced claim accuracy, resulting in a 58% increase in successful reimbursement rates.
  • Created a cross-functional working group to improve communication between departments, leading to a 59% increase in workflow efficiency.
  • Collaborated with department heads to design onboarding improvements, cutting average patient processing time by 19%.

Affiliations

  • Association of Information Technology Professionals
  • Certified Revenue Cycle Director (CRCD) from HFMA
  • Jaycees
  • Association for Talent Development in Healthcare (ATD-HC)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Project Management Institute
  • Certified Healthcare Access Associate (CHAA) from NAHAM
  • National Association of Healthcare Access Management (NAHAM)
  • Health Care Compliance Association (HCCA)
  • American College of Healthcare Executives (ACHE)

Certifications

  • Apple Certified Associate (ACA)
  • Healthcare Financial Management Association (HFMA) - Certified Revenue Cycle Specialist (CRCS)
  • SHRM Certified Professional (SHRM-CP)
  • Epic Prelude Certification - procedure - 2023
  • Telemedicine and Digital Health Certification - Meridian - 2019
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP) – 2023
  • Salesforce
  • Google Certified Professional Cloud Architect

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