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Skills

  • Inventory tracking software proficiency
  • Event coordination
  • Equipment maintenance and repair
  • Risk assessment and mitigation
  • Communications
  • End-of-day audits and reporting
  • Invoice generation
  • Event planning
  • Client needs assessment
  • MS Office

Work Experiences

  • Set up decorations, equipment, and food service stands for various entertainment activities.
  • Created and implemented procedure, program, and system activities for members.
  • Promoted a fun, safe, and inclusive environment by monitoring camper activity to identify and address behavioral issues.
  • Assisted in wildlife preservation activities.
  • Ensured the safety of everyone participating in recreational activities at Columbus by enforcing disciplined and consistent policies.
  • Assisted in wildlife preservation activities during off-season which contributed to the facility's award-winning sustainability initiatives.
  • Collaborated with local authorities to plan secure guest entrances, ensuring crowd control for events with over 5 attendees.
  • Devised, identified, and evaluated the event's objectives and expected outcomes.
  • Awarded in 2020.
  • Met facility goals, such as revenue targets and member retention rates.

Summaries

  • Strong technical skills and experience in team leadership.
  • Experienced Recreational Leader with a strong desire to fill her calendar with activities.
  • Recreational Leader with experience planning and directing initiative events.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Outside Staff Member is a hardworking and dependable Outside Staff Member who excels at workflow optimization and process improvement.
  • Recreational Leader with a passion for planning full event schedules that meet both budget and community needs.
  • Recreational Leader with expertise in planning program, procedure, and method activities.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • PMP certified
  • Knowledge of ServiceNow in depth, as well as cross-functional collaboration and stakeholder engagement abilities.

Accomplishments

  • Optimized the booking system to handle an increase of 74% in inquiries, reducing response time and boosting customer conversion rate.
  • Implemented detailed inventory tracking processes, reducing missing or damaged equipment incidents by 58% during one year peak season.
  • Worked closely with clients to assess and fulfill their unique event needs, resulting in 74% positive feedback and repeat bookings.
  • Earned Excellence Award in 2024 for handling a large-scale event involving 5 people, coordinating all logistics without any safety issues.
  • Introduced standardized event layout templates, decreasing setup times by 82% and ensuring consistent quality of space organization.
  • Led the training of new staff members, improving their setup and takedown proficiency by 42% within 18 months weeks.
  • Achieved full compliance with all outdoor event safety protocols, earning Six Sigma recognition and reducing onsite incident reports by 16%.
  • Reduced client complaints during event setups by 34% by enhancing communication and providing real-time progress updates.
  • Led team efforts in maximizing space utilization for outdoor venues, resulting in a 27% increase in revenue per square foot.
  • Delivered engaging outdoor tours for groups of 13 participants, resulting in a 42% increase in repeat bookings and client satisfaction.

Affiliations

  • Certified Public Speaker, National Speakers Association (NSA), CPA, 2024
  • Program Coordinator, Annual Wilderness Conference, Portland, 2023
  • Certified Sustainable Event Professional, Green Meeting Industry Council (GMIC), PMP, 2016
  • Certified Member, American Association of Event Managers (AAEM), Scrum Master, 2018
  • Participant, Outdoor Adventure Leadership Conference, 2018
  • Certified Outdoor Leadership Expert, Coastal & Marina Management Association, 2024
  • Member, National Outdoor Event Association (NOEA), 2017 – Present
  • Associate, Outdoor Recreation Leadership Program, initiative, 2021 – 2022
  • Member, Society of Outdoor Recreation Professionals (SORP), 2022 – Present
  • Affiliate, International Outdoor Leadership Conference, Portland, 2019

Certifications

  • Certified Facility Manager (CFM) from IFMA
  • Certified Outdoor Events Manager
  • Crisis and Risk Management Certification
  • OSHA 30-Hour Certification for General Industry
  • Fire Marshall Certification for Temporary Event Spaces
  • Salesforce
  • SAP Certified Application Associate
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in Public Venues Management (CPVM)
  • Microsoft Office Specialist (MOS)

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