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Skills

  • Project management
  • Staff management
  • Community Associations Institute (CAI) member
  • Database management
  • Maintenance knowledge
  • Administrative support
  • Entrepreneurial
  • Client and tenant retention strategies
  • Cost-saving strategies
  • Accounting

Work Experiences

  • Thoroughly vetted tenancy applicants, conducting background checks, credit checks, and reviewing previous rental history.
  • All correspondence between management and tenants was meticulously recorded by me.
  • Checked the background of over 7 apartment applicants.
  • PHAS Assessment and other funding applications were prepared and submitted by me.
  • Was in charge of the management office's original leases and renewals.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Established strong, professional relationships with Property Managers and residents by promoting team collaboration and providing exceptional service.
  • Inspected the property and gave orders for repairs.
  • Maintained contact with clients and tenants while providing strategic solutions to problems.
  • Special events, such as lotteries, dedications, and project tours, were planned by me.

Summaries

  • Clear understanding of cross-functional collaboration and performance reporting as well as cross-functional collaboration training.
  • Property Manager is a driven individual with exceptional interpersonal communication, relationship management, customer service, and presentation skills.
  • Exceptional organizational and time management abilities.
  • Property Manager who is detail-oriented and well-organized when it comes to managing people, property, and special projects.
  • Dedicated sales and marketing professional with a track record of exceeding goals, retaining customers, and maintaining a strong customer satisfaction reputation.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Property Manager with experience managing staff and maintenance teams as well as liaising with residents and board members.
  • Detail-oriented with prior experience coordinating process improvement and strategic planning.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Offering 15 years of Real Estate experience, as well as a goal-oriented, results-oriented approach.

Accomplishments

  • Established and enforced cost-saving strategies that reduced operational expenses by 35%, while maintaining high standards of property management services.
  • Increased net rental income by 39% through strategic rent increases and reduced operational costs.
  • Promptly addressed tenant maintenance requests, achieving a 67% response time improvement over initiative.
  • Negotiated vendor contracts, resulting in a 78% cost reduction for property management services.
  • Developed capital improvement budgets and managed expenditures, ensuring 75% adherence to allocated funds.
  • Identified and mitigated risks during property inspections, reducing liability claims by 29% from 2024 to 2019.
  • Increased sales 15% over three years.
  • Resolved product issue through consumer testing.
  • Optimized marketing strategies across digital channels, reducing time on the market for vacant units by 9 days.
  • Collected and managed over $6 in property rent and fees annually, achieving a 72% on-time payment rate.

Affiliations

  • National Association of Residential Property Managers (NARPM)
  • Green Building Certification Institute (GBCI) – LEED Accreditation
  • International Association of Administrative Professionals
  • Affordable Housing Professionals of Ohio
  • Jaycees
  • Association of Professional Property Inspectors (APPI)
  • Rotary International
  • Urban Land Institute (ULI)
  • Licensed Real Estate Broker in Ohio
  • National Association of Social Workers

Certifications

  • CompTIA Network+
  • National Apartment Leasing Professional (NALP) by process
  • Affordable Housing Manager (AHM) by National Center for Housing Management (NCHM)
  • Certified Manager of Housing (CMH) by National Center for Housing Management (NCHM)
  • CompTIA A+ Technician
  • Certified Residential Property Manager (CRPM) by initiative
  • SHRM Certified Professional (SHRM-CP)
  • Certified Occupancy Specialist (COS) by National Center for Housing Management (NCHM)
  • Continuing Education in Eviction Law and Tenant Rights by framework
  • Facilities Management Professional (FMP) by International Facility Management Association (IFMA)

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