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Skills

  • Framework equipment
  • Time management
  • Supervision
  • First Aid/CPR
  • Business operations
  • Team building
  • Business Administration
  • Relationship development
  • Communications
  • Calendar management for executives

Work Experiences

  • Achieved Employee of the Year for excellent customer service.
  • Contributed to a successful outcome.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Assisted human resources in preparing contracts.
  • Coordinated appointments and tasks on time.
  • Assisted in budget tracking.
  • Assisted with a departmental audit.
  • Collaborated with IT to implement a new data management system.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including risk assessment and stakeholder engagement.

Summaries

  • Created comprehensive spreadsheets.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Reviewing and assessing processes, as well as implementing continuous improvement initiatives to streamline office operations, is a strong suit.
  • Customer-focused Clerk’s Helper who received Employee of the Year for delivering exceptional service and resolving inquiries with efficiency and professionalism.
  • Collaborated with cross-functional teams.
  • Adaptable Clerk’s Helper capable of managing diverse office tasks, from data entry to vendor payment processing, with an emphasis on efficiency and accuracy.
  • Archived over 13 critical documents.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 16 years of excellence in framework settings and Scrum Master competencies.
  • Detail-oriented office support specialist with demonstrated expertise in risk assessment.
  • Reliable secretary with prior front-desk experience, including scheduling and record-keeping.

Accomplishments

  • Improved document control systems by converting paper records to digital, reducing storage needs by 60%.
  • Analyzed historical data to forecast budgeting needs, reducing over-expenditures by $3 annually.
  • Developed and maintained organized filing systems for metric documents, improving retrieval time by 39%.
  • Ensured accurate data input for purchasing orders, significantly reducing rework on system-generated orders by 38%
  • Assisted in the creation and maintenance of department schedules, ensuring all daily functions operated smoothly with 35%-level accuracy.
  • Developed and implemented a system for tracking vendor invoices, reducing payment delays by 75%.
  • Completed individual assignments ahead of deadlines in a fast-paced office environment, improving department output by 47%.
  • Provided administrative support during peak periods, helping meet a 54% increase in workload without sacrificing quality.
  • Handled multi-line phone systems in a high-traffic office with 6 incoming calls daily, ensuring prompt responses to inquiries.
  • Streamlined the data entry process using Adobe Creative Suite, cutting the time spent on input tasks by 35%.

Affiliations

  • Society for Human Resource Management (SHRM) - Admin Role Focus
  • Society of Office and Administrative Personnel (SOAP)
  • Society of Women Engineers
  • International Council of Nurses
  • Rotary International
  • International Association of Administrative Professionals
  • College Administrative Workers Association
  • Institute of Administrative Management (IAM)
  • Council of Logistics Management Professionals
  • National Association of Social Workers

Certifications

  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Office Management Certification by Lakeside Partners
  • Certified Information Privacy Professional (CIPP/US)
  • Data Entry Certification Course through initiative
  • Project Management Professional (PMP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Six Sigma Yellow Belt certification
  • Google Workspace Certification
  • Business Writing Certification by program

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