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Skills

  • Project organization
  • Sage 50 US
  • Sorting and labeling
  • Application processing
  • Business operations
  • Team building
  • Process improvement
  • Adaptability to evolving office needs
  • Regulatory compliance
  • Database management

Work Experiences

  • Archived over 2 important documents.
  • Created time sheets for 10 executives and employees in 18 months.
  • Coordinated office moves for 11 employees.
  • Contributed to a successful outcome.
  • Assisted in the preparation and filing of reports to meet compliance regulations, leading to a 73% increase in timely submissions.
  • Achieved a 22% increase in timely submissions.
  • Achieved a 77% decrease in document retrieval times.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Achieved Excellence Award for excellent customer service by resolving client issues quickly and efficiently.
  • Assisted customer success in preparing contracts and agreements, reducing legal risks by 69%.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Analytical Clerk’s Helper with expertise in streamlining office procurement procedures, contributing to a $5 reduction in supply expenses.
  • Compliance experience.
  • Created comprehensive spreadsheets.
  • Analytical Clerk’s Helper with expertise in streamlining office procurement procedures.
  • Offering a 10 background as well as exceptional client relations and workflow optimization abilities.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Collaborated with cross-functional teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Assisted in the creation and maintenance of department schedules, ensuring all daily functions operated smoothly with 35%-level accuracy.
  • Processed high-volume data entry with 98% accuracy, resulting in a 19% reduction in correction requests.
  • Developed and implemented a system for tracking vendor invoices, reducing payment delays by 75%.
  • Handled multi-line phone systems in a high-traffic office with 6 incoming calls daily, ensuring prompt responses to inquiries.
  • Trained new hires on office protocols and best practices, reducing document handling errors by 58% in 16 weeks.
  • Ensured compliance with company’s data retention policies by securely managing archival records for 9 years.
  • Supported human resources with onboarding documentation, expediting the process by 15 days for new hires.
  • Documented and resolved method which led to category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in reconciling monthly financial statements with metric, achieving a 20% error reduction.

Affiliations

  • International Secretaries Society
  • Document Management Professionals Guild
  • Society of Office and Administrative Personnel (SOAP)
  • Association for Records Managers and Administrators (ARMA)
  • International Association of Administrative Professionals
  • National Association of Executive Secretaries and Administrative Assistants
  • International Council of Nurses
  • National Public Employer Labor Relations Association - Admin Support Branch
  • Certified Administrative Professional (CAP) Program, IAAP
  • Jaycees

Certifications

  • Certificate in Office Administration by Lakeside Partners
  • Business Writing Certification by program
  • Certified Bookkeeper (CB) from the American Institute of Professional Bookkeepers
  • Certified Records Manager (CRM) by the Institute of Certified Records Managers (ICRM)
  • Certified Clerical Supervisor by Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Office Management Certification by Lakeside Partners
  • Six Sigma Yellow Belt certification
  • Microsoft PowerPoint Specialist Certification
  • QuickBooks Certification

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