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Skills

Framework equipment
Appointment setting
Operational improvement
MS Office
Problem resolution
Database management
Business operations
Vendor relationship management
Organizational skills
Filing and data archiving

Work Experiences

Collaborated with IT to implement a new data management system, decreasing data entry errors by 29%.
Coordinated appointments and tasks on time.
Provided expert clerical support by handling a wide range of routine and special requests efficiently.
Assisted with a departmental audit.
Collaborated with cross-functional teams to streamline the procurement process, helping to reduce supply costs by $3.
Was in charge of ordering and distributing office supplies while staying within a set budget.
Assisted in the recruitment process.
Planned domestic and international travel, including airfare, hotel reservations, and ground transportation.
Assisted in the recruitment process by organizing and processing 6 application forms during peak hiring periods.
By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.

Summaries

Created comprehensive spreadsheets.
Typing speed of 9 words per minute.
Analytically-minded Clerk’s Helper.
Accomplished Clerk’s Helper with expertise in invoicing, calendar management, and cross-functional collaboration, reducing late payments by 47% and improving vendor relations.
Meticulous Clerk's Helper capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 16 years of excellence in framework settings and Scrum Master competencies.
Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
Clear understanding of budget management and quality assurance as well as process improvement training.
Contributed to the accuracy of organizational reporting.
With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Accomplishments

Built a daily scheduling system to optimize meeting arrangements for 17 departments, resulting in a 46% improvement in productivity.
Collaborated with team of 14 in the development of process.
Ensured accurate data input for purchasing orders, significantly reducing rework on system-generated orders by 38%
Provided administrative support during peak periods, helping meet a 54% increase in workload without sacrificing quality.
Developed and maintained organized filing systems for metric documents, improving retrieval time by 39%.
Ensured compliance with company’s data retention policies by securely managing archival records for 9 years.
Regularly handled and resolved scheduling conflicts through organizational strategies, ensuring minimal disruption to daily workflow.
Processed incoming requests for document retrieval, reducing average response time by 55% within the first 18 months.
Tracked and updated inventory records to ensure accurate and up-to-date documentation, contributing to a 48% reduction in stock variances.
Streamlined the data entry process using Adobe Creative Suite, cutting the time spent on input tasks by 35%.

Affiliations

Rotary International
Lions Club
International Secretaries Society
Jaycees
International Association of Administrative Professionals (IAAP)
National Association of Legal Assistants (NALA)
International Association of Administrative Professionals
National Association of Social Workers
Document Management Professionals Guild
National Public Employer Labor Relations Association - Admin Support Branch

Certifications

Project Management Professional (PMP)
Salesforce
Certified Bookkeeper (CB) from the American Institute of Professional Bookkeepers
Data Entry Certification Course through initiative
Certified Business Analysis Professional (CBAP)
First Aid/CPR Certified
Microsoft Office Specialist (MOS) - Excel Certification
Time Management and Task Prioritization Certification
Certified Data Entry Technician by Brightline
Conflict Management and Resolution Certification

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