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Skills

  • Account servicing
  • Communications
  • Contract negotiation
  • Retention strategies
  • B2B contract closings
  • Team building
  • Customer service
  • Lead prospecting
  • Marketing understanding
  • Process improvement

Work Experiences

  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Achieved results in the first three years.
  • Built strategic partnerships with top-tier stakeholders.
  • Boosted customer engagement.
  • Automated cross-border order tracking using Tableau.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Collaborated with logistics and supply chain teams to ensure timely and accurate delivery of orders to clients across 8 countries, improving fulfillment times by 36%.
  • Achieved a 22% improvement in client satisfaction ratings year-over-year.
  • Achieved revenue stability of 60% year-on-year.
  • Built strategic partnerships with top-tier stakeholders in the Midwest, contributing to over $16 in high-profile account transitions in 2016.

Summaries

  • Strengths in budget management and risk assessment backed up by Miscellaneous training.
  • Dedicated sales professional with experience engaging with prospects, negotiating deals, and stakeholder engagement and team leadership.
  • Customers have increased by 9%, and new sales revenue has increased by more than $11.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Talented sales representative with a proven track record of generating leads and over 15 years of experience.
  • With a background in marketing and sales of 5 products by informing customers of product benefits, risk assessment and process improvement, enthusiastic sales expert with a background in marketing and sales of 12 products by informing customers of product benefits, vendor management and risk assessment.
  • Achieved 60% growth in new markets.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • International Account Representative with 10 years of successful project management and budget management experience.

Accomplishments

  • Trained 9 corporate clients on portfolio performance, resulting in renewal of 27% of key international contracts.
  • Generated new sales of $18 by identifying and pursuing opportunities in untapped international markets.
  • Led cross-border B2B marketing campaigns that boosted product inquiries by 50%.
  • Documented and resolved system which led to metric.
  • Designed and delivered product training to international distributors, increasing their sales by 74%.
  • Liased with multi-lingual teams to guarantee accurate translation and localization of marketing materials, improving client engagement in diverse regions by 72%
  • Built strong relationships with international distributors, driving a 70% increase in long-term contract renewals.
  • Provided executive-level analyses that contributed to firm’s Innovation Award recognition from Meridian in 2019.
  • Refined pricing strategy to align with international market expectations, resulting in a 64% profit margin increase.
  • Reduced churn rate by 23% through strategic follow-up with international clients, improving alignment with market needs.

Affiliations

  • Member of Society for International Economic Law (SIEL)
  • Member of the International Account Managers Network (IAMN)
  • Affiliated with the International Chamber of Commerce (ICC)
  • Certified Global Business Professional (CGBP) through NASBITE International
  • Lions Club
  • Association for Strategic International Business (ASIB) Membership
  • Associations with Account Management Professionals of America (AMPA)
  • Member of the International Association of Account Management Professionals (IAAMP)
  • Board Member, International Association of Sales Professionals (IASP)
  • Jaycees

Certifications

  • Bilingual International Sales Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Salesforce
  • First Aid/CPR Certified
  • Oracle CRM On Demand Implementation Specialist
  • Certified Negotiation Expert (CNE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Development Professional (CBDP)
  • Google Analytics for International Markets

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