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Skills

  • Vendor relationship management
  • Onboarding process management
  • Stakeholder collaboration
  • Regulatory compliance
  • Problem resolution
  • Relationship development
  • Team leadership and supervision
  • Peer mentor training and development
  • Customer relationship management (CRM) software
  • Problem-solving

Work Experiences

  • Created an interactive virtual orientation for distance learners.
  • Created an interactive virtual orientation for distance learners during 2016, increasing online engagement by 16% compared to previous years.
  • Coordinated orientation events for culturally diverse student groups, leading to a 20% improvement in engagement and retention rates among international students.
  • Achieved Top Performer for excellence in onboarding by introducing enhanced digital orientation tools, resulting in 39% higher participation rates.
  • Crafted visually engaging orientation materials.
  • Achieved performance improvements of 78%.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated orientation events for diverse student groups.
  • Collaborated with process customers to determine their needs and deliver initiative service.

Summaries

  • Certified CPA professional with a passion for innovative onboarding solutions, driving a 78% increase in student engagement through digital and interactive platforms.
  • New Student Orientation Coordinator is a multi-talented New Student Orientation Coordinator who is consistently rewarded for planning and operational improvements.
  • Boosted overall onboarding efficiency.
  • Collaborative and solutions-oriented.
  • Consistently recognized for improving student engagement; designed orientation programs with a 69% increase in overall attendance across various workshops.
  • Consistently recognized for improving student engagement.
  • Aligned programs with university goals and timelines.
  • Achieved results during 2019's orientation.
  • Aligned strategies with institutional goals.
  • Achieved a 74% increase in new student satisfaction.

Accomplishments

  • Prepared and distributed post-orientation surveys that led to a 67% response rate, gathering actionable insights for future improvements.
  • Created pre-arrival communication campaigns that ensured 26% of students were fully informed before their orientation day, reducing inquiries by 57%.
  • Proactively resolved student conflicts during high-stress orientation events, decreasing loss of participants by 25%.
  • Managed the coordination of virtual orientation sessions, accommodating 9 students in multiple time zones and improving accessibility by 17%.
  • Led focus groups and surveys to identify challenges faced by marginalized students, developing targeted support plans and improving outcomes by 72%.
  • Utilized data from post-event surveys to improve future orientation programs, increasing overall student satisfaction by 39%.
  • Coordinated the production of promotional materials that contributed to a 49% increase in early registrations for the orientation program.
  • Facilitated a diversity-focused orientation program that resulted in a 32% increase in participation from underrepresented student groups.
  • Collaborated with marketing to ensure all digital orientation materials were accessible and ADA-compliant, increasing the accessibility score by 17%.
  • Implemented a real-time data tracking system to monitor the effectiveness of orientation team members, resulting in a 60% performance improvement.

Affiliations

  • Center for First-generation Student Success
  • Educational Leadership Foundation Boston
  • Council for the Advancement and Support of Education (CASE)
  • Council on International Education Exchange (CIEE)
  • Society for Student Transition and Retention (SSTAR)
  • First-Year Experience Conference Attendee or Speaker 2016
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • American Educational Research Association (AERA)
  • Jaycees

Certifications

  • Social Media and Student Communication Strategies - process
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified LGBTQ+ Competency in Student Affairs - Northwind
  • Educational Event Professor - initiative
  • Certified Business Analysis Professional (CBAP)
  • Certified Remote Orientation Program Coordinator - Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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