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Skills

  • Communications
  • Customer Support Ticket Resolution
  • Data entry
  • Operational improvement
  • In-depth technical documentation
  • Vendor relationship management
  • Incident Reduction Strategies
  • Relationship development
  • TCP/IP
  • Medical software support

Work Experiences

  • Kept track of running systems and entered commands to troubleshoot issues like standard and category.
  • Boosted data exchange rates by 67%.
  • Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.
  • Acted as a liaison between the support and development teams, which helped in prioritizing system patches that reduced downtime by 72%.
  • Achieved consistent uptime through proactive hardware and software monitoring, surpassing maintenance targets by 47%.
  • Collaborated with R&D on improving product manuals based on client feedback, resulting in a 58% decrease in user training time.
  • Contributed to a 62% reduction in warranty claims.
  • Assisted in creating automated support ticket pipelines.
  • Led a support team that assisted an average of 5 users globally in a 24/7 support environment as a level-three supervisor.
  • Achieved resolution within three years.

Summaries

  • Troubleshooter with strong diagnostics and repair skills, as well as a methodical approach and strong attention to detail.
  • Achieved customer satisfaction scores exceeding 16%.
  • Permissions, filters, and file sharing are all skills she possesses.
  • Achieved a 27% increase in system uptime.
  • Achieved a 63% reduction in incident rates over 2023.
  • Achieved a 57% reduction in repeat customer inquiries.
  • Effectively troubleshoots and resolves issues on its own.
  • Achieved a 63% improvement in accuracy.
  • Clear understanding of stakeholder engagement and quality assurance as well as data analysis training.
  • Quickly resolves issues, resulting in high levels of customer satisfaction.

Accomplishments

  • Successfully retrofitted legacy imaging systems to ensure compliance with upgraded standard, enabling continued system use and improving regulatory compliance by 68%.
  • Worked with R&D teams on imaging equipment enhancements, contributing to product development that lowered repair frequency by 23%.
  • Provided ongoing remote support for imaging system users, achieving a 85% customer satisfaction improvement due to expedited resolutions.
  • Managed vendor relationships, leading to a 69% decrease in imaging equipment downtime through optimized preventive maintenance schedules.
  • Provided expert technical support for the integration of system with clinical software, ensuring seamless functionality and reducing user errors by 62%.
  • Assisted in creating user feedback loops for software improvements, reducing time spent on helpdesk escalation requests by 41%.
  • Resolved product issue through consumer testing.
  • Led troubleshooting sessions for critical imaging system failures, reducing average downtime by 62% minutes across 7 locations.
  • Optimized imaging workflow processes through system updates and training sessions, leading to a 61% increase in daily procedure throughput.
  • Collaborated with team of 12 in the development of standard.

Affiliations

  • Member of the International Society for Clinical Densitometry (ISCD), specializing in advanced imaging technologies for bone density assessments.
  • Certified in Advanced Imaging Informatics by initiative, ensuring data accuracy and compliance with medical protocols.
  • American Medical Informatics Association
  • Certified by the American Society of Radiologic Technologists (ASRT) in CPA, maintaining up-to-date imaging standards and practices.
  • Certified by the Regulatory Affairs Professionals Society (RAPS) in Medical Device Regulations as applicable to imaging systems.
  • International Association of Administrative Professionals
  • Actively engaged in Imaging and Radiation Therapy Education and Development Foundation (IRTEDF) initiatives to advance medical imaging education standards.
  • Jaycees
  • Active participation in Association for Medical Imaging Management (AHRA), focusing on financial and operational efficiencies in imaging departments.
  • Society of Human Resource Management

Certifications

  • Healthcare Information and Management Systems Society (HIMSS) Certification
  • CompTIA Security+
  • Certified Installation Specialist for Healthcare Imaging Systems (CIS-HIS)
  • GE Healthcare Imaging Systems Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Epic Systems Imaging Support Certification
  • ServSafe
  • Apple Certified Associate (ACA)
  • Certified Healthcare Technology Specialist (CHTS-IS)

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