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Skills

  • Change management in IT systems
  • Process improvement
  • Disaster Recovery Planning
  • Cloud-based Collaboration Tools
  • Compliance fee mitigation
  • Automated workflow creation
  • Marketing understanding
  • Strategic planning
  • Customer service
  • Project organization

Work Experiences

  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Collaborated with cybersecurity teams.
  • Contributed to a team-wide server uptime average of 72% by maintaining proactive maintenance schedules and security patches.
  • Achieved 80% user adoption.
  • Implemented effective sales techniques and increased product sales to over $15 in 18 months.
  • Achieved compliance for 6 consecutive years.
  • Completed within one year.
  • Boosted internal adoption rates by 39%.
  • Contributed to team-wide server uptime.
  • Adopted initiative.

Summaries

  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Achieved $3 annual savings on infrastructure costs.
  • Clear understanding of project management and data analysis as well as project management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Adept in leading development of disaster recovery frameworks, ensuring mission-critical systems maintain a recovery time objective (RTO) under 5 hours for enhanced reliability in crisis situations.
  • Schedule flexibility and the ability to travel up to 15% of the time.
  • Technical Administrator with 13 years of successful strategic planning and client relations experience.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Utilize top-tier networking and lead development skills to achieve industry-leading customer and revenue growth.

Accomplishments

  • Achieved Scrum Master for the organization within the past year, ensuring data security standards were consistently met and reducing breach risks.
  • Developed comprehensive IT documentation that decreased the training period for new administrators by 47%, leading to faster productivity.
  • Trained staff on the new disaster recovery procedures, reducing response time during simulated incidents by 47%.
  • Resolved product issue through consumer testing.
  • Installed and managed automated backup procedures across 18 systems, freeing up manual resources and minimizing risk of data loss incidents by 46%.
  • Worked closely with external vendors on contract renegotiations, reducing software maintenance costs by 41% over 4 years.
  • Instrumented server monitoring across 13 systems resulting in 53% reduction in system downtimes and better predictive maintenance.
  • Collaborated with team of 17 in the development of category.
  • Reduced hardware procurement cycle time by negotiating better vendor terms, saving 32% on purchasing costs annually.
  • Enhanced email security protocols across 6 users, significantly reducing phishing incidents by 18% and securing sensitive data.

Affiliations

  • Microsoft Certified Professional Community (MCP)
  • Society of Women Engineers
  • Association for Software Testing (AST)
  • W3C Community Groups
  • International Association of Cloud and Managed Service Providers (MSPAlliance)
  • Cloud Native Computing Foundation (CNCF)
  • Infrastructure Masons (iMasons)
  • Association for Computing Machinery
  • Cloud Security Alliance (CSA)
  • American Society of Safety Professionals

Certifications

  • CompTIA Security+
  • Microsoft Certified: Identity and Access Administrator Associate
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Information Systems Auditor (CISA)
  • Red Hat Certified System Administrator (RHCSA)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)
  • Salesforce
  • ServSafe
  • Certified Cloud Security Professional (CCSP)
  • Microsoft Certified Solutions Expert (MCSE): Core Infrastructure

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