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Skills

  • CRM Systems
  • Excellent time management
  • Flexible
  • Proficient in MS Office
  • Payment processing
  • Team Leadership
  • MS Office
  • Computer literate
  • Loss prevention
  • Positive outlook

Work Experiences

  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Greeted customers and assisted them in finding items.
  • Adhered to established merchandising guidelines, which included window, sales floor, and promotional displays.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Dealt with all customer service issues courteously and in accordance with company policies.
  • Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture.
  • Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents.
  • Offered to help Store Worker with system projects as a volunteer, demonstrating my willingness to learn new skills and expand my knowledge.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Kept the framework and process areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.

Summaries

  • Team leadership expert with Asana and Power BI maintenance training.
  • Punctual and focused, with enough physical strength to handle lifts of up to 3 pounds.
  • Dependable and punctual manager with exceptional skills in quality assurance and process improvement.
  • Talented sales associate who excels at multitasking while maintaining a friendly demeanor under duress.
  • Building a strong customer base and increasing repeat business is a success.
  • Within Retail, senior Store Worker and outstanding performer in team leadership and stakeholder engagement.
  • Friendly and dependable customer service representative with experience meeting sales targets in high-end merchandise settings.
  • Reliable Retail expert with 3+ years of experience in shipping, receiving, and inventory management.
  • Capable of achieving sales goals as part of a team.
  • Experienced Allocation Analyst with 12 years of experience managing in-season product availability by aligning inventory with merchandising strategies.

Accomplishments

  • Contributed to a 5% drop in shoplifting through increased awareness and intervention measures.
  • Consistently exceeded daily sales targets with an average of $5 in sales each day.
  • Awarded 12 merit increases during the first 10 years of employment.
  • Initiated
  • Fulfilled all supervisory duties when Store Manager was on vacation.
  • Won “Retail Sales Associate of the Month” Award in category.
  • Represented
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Collaborated with team members to minimize stock shortages during peak hours, boosting store efficiency by 72%.
  • Documented and resolved procedure which led to process.

Affiliations

  • Rotary International
  • Global Retail & Consumer Goods Forum
  • Inventory Control Professionals Organization
  • Association for Supply Chain Management (ASCM)
  • American Management Association (AMA)
  • American Marketing Association
  • International Council of Shopping Centers (ICSC)
  • National Retail Loss Prevention Association
  • Retail Merchants Association
  • Professional Retail Store Maintenance Association (PRSM)

Certifications

  • Project Management Professional (PMP)
  • Computerized Inventory Control Certificate - ServiceNow
  • Product Ordering and Replenishment Certificate - Lakeside Partners
  • Certified Workplace Professional - Retail Services - Lakeside Partners
  • ServSafe Food Handler Certification – Meridian
  • Certified Store Manager (CSM), Summit Group
  • Certified Public Accountant
  • Certified Retail Operations Professional (CROP) - Lakeside Partners
  • Cisco Certified Internetwork Expert (CCIE)
  • Cash Handling and Reconciliation Specialist - Northwind

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