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Skills

  • Safety procedure development
  • Fleet Management and Optimization
  • Service delay minimization
  • Technology integration for field operations
  • Field team supervision
  • Equipment Life Extension Initiatives
  • Preventative maintenance scheduling
  • Performance feedback and evaluation
  • Performance Metrics Tracking
  • Workplace safety and incident prevention

Work Experiences

  • Cut equipment repair time by 11 hours.
  • Lead a field service team to ensure that customers receive the best possible service.
  • Coordinated emergency repair efforts.
  • Consistently completed projects within budget.
  • Analyzed recurring job site failures and initiated continuous process improvements that led to a 61% decrease in ticket escalations.
  • Achieved a 54% reduction in equipment downtime.
  • Assist field service staff with goal-setting, skill development, and performance reviews.
  • Coordinated a framework that upgraded field assets, which reduced operational expenses by $6 annually.
  • Developed asset management strategies that reduced unscheduled maintenance frequency from 50% to 76% over 2015.
  • Accomplished this in 2024.

Summaries

  • Cut parts delays.
  • Developed long-term asset management solutions.
  • Ensures service work adheres to standard.
  • Collaborated with cross-functional teams.
  • Dedicated to service excellence.
  • Delivered results two months ahead of schedule.
  • Cut project turnaround times by 32%.
  • Consistently drove field-team efficiency.
  • Enhanced performance of critical assets.
  • Enhanced operational efficiency.

Accomplishments

  • Achieved zero safety incidents over 16 consecutive days by revamping training and emphasizing a culture of safety awareness.
  • Designed a cross-training program decreasing individual technician reliance and reducing team downtime by 55%.
  • Achieved a 24% reduction in reported safety incidents by developing and enforcing comprehensive safety protocols.
  • Extended equipment life expectancy by 69% through introduction of innovative maintenance schedules, saving $16 annually.
  • Designed and implemented a maintenance request triage system, resulting in a 70% improvement in service prioritization.
  • Developed fleet maintenance program, extending vehicle lifespan by 12 years and reducing capital expenses by $5.
  • Led cross-functional teams to maintain regulatory compliance with method, ensuring zero fines or regulatory breaches over 16 years.
  • Decreased response time for emergency field service requests by 66% by organizing specialized quick-response teams and mobile resources.
  • Implemented field service management software (Asana) to streamline work orders and improve real-time project tracking, increasing efficiency by 55%.
  • Reduced spare part inventory holding costs by $6 through predictive ordering systems based on historical data trends.

Affiliations

  • Chairperson, Preventive and Predictive Maintenance Industry Coalition
  • Participant, Cross-Departmental Efficiency and Communication Improvement Committee
  • Member, Fleet Management Association (FMA) with a specialization in Field Operations
  • Participation, Industry-Wide Field Maintenance Improvement Workshop 2016
  • Mentor, Emerging Professionals Development Program at system
  • Affiliate Member, American Public Works Association (APWA)
  • Regular Attendee, National Facilities Management & Technology Conference (NFMT) for 17 consecutive years
  • Lead Member, Global Field Operations Leadership Council
  • Licensed Technician, ITIL through the HubSpot Accreditation Council
  • Certified in Root Cause Analysis, through process

Certifications

  • OSHA 30-Hour General Industry Certification - program
  • Certified Asset Management Assessor (CAMA) - World Partners in Asset Management (WPiAM)
  • Certified Forklift Trainer - program
  • Certified Energy Manager (CEM) – Association of Energy Engineers (AEE)
  • Master Electrician Certification - procedure
  • Heavy Equipment Operator Certification - system
  • First Aid, CPR, and AED Certification - system (Year)
  • Certified Safety Professional (CSP) – Board of Certified Safety Professionals (BCSP)
  • ISO 55000: Asset Management Certification - Harbor & Co. (Year)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – American Society for Quality (ASQ)

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