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Skills

  • Feedback gathering and implementation
  • Client confidentiality management
  • Data compliance with Microsoft Excel privacy standards
  • MS Office
  • Group therapy facilitation
  • Relationship development
  • Cross-cultural counseling techniques
  • Client Satisfaction Improvement Strategies
  • Community outreach and engagement
  • Collaboration with Multidisciplinary Teams

Work Experiences

  • Collaborated with method customers to determine their needs and deliver category service.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Conducted workshops on time management.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 23% retention rate for counseling staff.
  • Advocated for students' mental health needs during policy discussions with school administration, leading to the implementation of a metric.
  • Contributed to a 54% increase in academic performance.
  • Collaborated with multidisciplinary teams.
  • Achieved a 58% decrease in crisis interventions.
  • Collaborated with local housing authorities.

Summaries

  • Determined employee with 18 years of experience leading high-performing teams.
  • Achieved a 30% increase in service utilization.
  • Achieved a 54% reduction in crisis interventions.
  • Social Services Director with experience managing social work programs and a strong understanding of welfare and crisis intervention laws.
  • Accomplished in performance tracking.
  • Achieved measurable improvements in student emotional resilience.
  • Achieved results in 2024.
  • Clear understanding of quality assurance and budget management as well as quality assurance training.
  • Addressed mental health needs of marginalized groups.
  • Accomplished this over several months.

Accomplishments

  • Trained 6 campus leaders on mental health first aid, improving early identification and referrals by 51%.
  • Reviewed and revised departmental safety protocols, resulting in a 65% improvement in crisis response times.
  • Implemented a new e-counseling booking system which increased session availability and decreased no-show rates by 43%.
  • Reduced wait times for individual counseling sessions by 12 days following department restructuring and process improvements.
  • Developed and implemented a data-driven evaluation system to track counseling outcomes, demonstrating a 34% improvement in client recovery rates.
  • Provided telehealth crisis support to students after-hours, de-escalating 4 critical situations during the program’s first 11 months.
  • Created onboarding program for new counselors, resulting in improved integration and reducing turnover rates by 21%.
  • Partnered with external organizations to offer 4 free mental health screenings, increasing early intervention services by 72%.
  • Hosted 3 mental health and wellness events on campus, increasing overall program engagement by 19% year over year.
  • Established partnerships with local mental health agencies, adding 2 new community-based mental health providers to referral network.

Affiliations

  • Council for the Accreditation of Counseling and Related Educational Programs (CACREP)
  • American College Health Association (ACHA)
  • Lions Club
  • Toastmasters
  • National Wellness Institute (NWI)
  • Society of Women Engineers
  • National Alliance on Mental Illness (NAMI)
  • National Association of Social Workers
  • Society for the Psychological Study of LGBTQ+ Issues (Division 44 of APA)
  • International Association of Counseling Services (IACS)

Certifications

  • Certified Life Coach for Mental Health
  • Cisco Certified Network Associate (CCNA)
  • Certified Supervisor for Mental Health Services (CSMHS)
  • Certified Disaster Resilience Counselor (CDRC)
  • Apple Certified Associate (ACA)
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Child and Adolescent Trauma Professional Certification (CATP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Rehabilitation Counselor (CRC)

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