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Skills

  • Compliance with legal and regulatory standards
  • Cross-Selling Strategy Development
  • Supervision
  • MS Office
  • Complex problem resolution in banking
  • Commercial real estate loan structuring
  • Customer Retention Strategy
  • Invoice generation
  • Organization
  • Client segmentation strategy

Work Experiences

  • Achieved a 73% margin improvement.
  • Collaborated cross-functionally with credit, legal, and compliance teams.
  • Achieved a 41% increase in cross-sell ratios.
  • Boosted customer retention rates by 46%.
  • Achieved this for 2018.
  • Co-led a multi-branch efficiency improvement program, reducing operational costs by $13 year-over-year.
  • Collaborated with underwriting teams.
  • Increased customer base by acquiring new customers and identifying needs so that relevant products could be delivered.
  • Collaborated with senior risk management teams.
  • Achieved results over the course of three years.

Summaries

  • Increased sales, improved client retention, and expanded customer base in the past.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Initiative and process have a proven track record.
  • In difficult markets, a talented Branch Manager has been successful in improving team effectiveness, workflow optimization, and stakeholder engagement.
  • Ability to recognize standard issues and integrate procedure solutions to achieve process.
  • Strategic thinker with expertise in workflow optimization.
  • Pursuing a new management position within Banking and Financial Services, where there is room for advancement.
  • Detail-oriented professional looking for a new challenge in a fast-paced environment with a growing company.
  • Strong technical skills and experience in strategic planning.
  • In a team setting, this friendly professional is known for fostering constructive and cooperative working relationships.

Accomplishments

  • Designed and implemented risk-adjusted credit solutions that reduced commercial portfolio losses by 67% and improved profitability.
  • Developed tailored lending solutions for mid-sized businesses, increasing loan approval rates by 63%.
  • Spearheaded a fee restructuring initiative across commercial accounts, increasing account profitability by 22%.
  • Mentored and developed a team of 18 junior bankers, resulting in a 49% increase in client retention and career advancement.
  • Led efforts in automating loan application processes, reducing approval time by 58% and improving client satisfaction by 85%.
  • Prepared and presented complex financial analysis to senior leadership, positioning the bank for a 7 growth in corporate revenue.
  • Designed relationship-building programs that resulted in long-term partnerships with businesses with annual revenues exceeding 18.
  • Co-led multi-branch performance initiatives, resulting in a 47% reduction in operational costs across 4 branches over 2023.
  • Recovered 6 in potential losses by closely managing distressed loan accounts and implementing tailored repayment plans.
  • Improved commercial loan default rates by 23% by implementing strategic risk mitigation initiatives.

Affiliations

  • Participant, Risk and Compliance Leadership Summit, 2020
  • Participant, International Economic Development Council (IEDC)
  • Mentor, Aspiring Business Leaders Program, Atlanta
  • Member, Association for Financial Professionals (AFP)
  • Committee Member, Financial Executives International (FEI)
  • Advisory Member, Chamber of Commerce Small Business Division, Columbus
  • Co-Host, Small Business Solutions Webinar Series, Boston
  • Member, National Association of Development Companies (NADCO)
  • Sponsorship Chair, Business Leadership Council, 2020
  • Member, Loan Review and Credit Decisioning Committee, Ironclad Systems

Certifications

  • Financial Risk Manager (FRM)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Executive Certificate in Business Strategy for Financial Institutions
  • Advanced Financial Statement Analysis Certification standard
  • Lean Six Sigma for Financial Services Certification
  • Certified Mergers & Acquisitions Advisor (CM&AA)
  • Certified Regulatory Compliance Manager (CRCM)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+

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