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Skills

  • Compliance with legal and regulatory standards
  • First Aid/CPR
  • Account analysis expertise
  • RFI Scanners
  • Cross-Selling Strategy Development
  • Advanced Microsoft Excel analytics
  • CRM integration with IT teams
  • Proficient in framework
  • Administrative support
  • CCTV

Work Experiences

  • Increased employee productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance, and payroll.
  • Developed strong relationships with both new and existing clients in order to better serve their financial needs and encourage branch loyalty.
  • Consulted with risk teams.
  • Advised SMEs on strategies to optimize working capital, resulting in improved loan performance metrics and client retention.
  • Collaborated cross-functionally with credit, legal, and compliance teams.
  • Built and maintained a robust pipeline of business loan relationships, achieving 37% of annual target by Q3 in 2016.
  • Boosted customer retention rates by 46%.
  • Collaborated with underwriting teams.
  • Achieved 71% growth in high-net-worth client accounts.
  • Co-led a multi-branch efficiency improvement program, reducing operational costs by $13 year-over-year.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • In difficult markets, a talented Branch Manager has been successful in improving team effectiveness, workflow optimization, and stakeholder engagement.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Expertise in regulatory requirements and best practices for keeping systems up to date and compliant.
  • Looking forward to taking on a new challenge with a successful team.
  • Stakeholder engagement in program settings and stakeholder engagement in risk assessment settings.
  • Communicative and team-oriented, with Jira expertise.
  • In a team setting, this friendly professional is known for fostering constructive and cooperative working relationships.
  • Employee supervision, customer relationship management, and performance reporting are among my specialties.
  • Ability to recognize standard issues and integrate procedure solutions to achieve process.

Accomplishments

  • Prepared and presented complex financial analysis to senior leadership, positioning the bank for a 7 growth in corporate revenue.
  • Led post-merger integration for Vantage, ensuring the seamless transition of banking operations with a 37% increase in market efficiency.
  • Collaborated with internal teams to integrate a CRM tool, resulting in a 33% improvement in client relationship tracking and engagement.
  • Reduced non-performing loans by 16% through focused risk analysis and client outreach strategies.
  • Led a digital banking transformation initiative that improved client usage rates by 51% within three years of implementation.
  • Achieved 59% business banking revenue growth by identifying key market opportunities and leveraging custom financial products.
  • Built strategic alliances with local government and nonprofits, leading to 2 in new business loans targeting underserved markets.
  • Identified and executed a cross-functional M&A opportunity, saving 7 in annual costs for the bank while improving market share by 36%.
  • Recovered 6 in potential losses by closely managing distressed loan accounts and implementing tailored repayment plans.
  • Co-led multi-branch performance initiatives, resulting in a 47% reduction in operational costs across 4 branches over 2023.

Affiliations

  • Member, Business Banking Advisory Board, framework
  • Participant, International Economic Development Council (IEDC)
  • Certified Professional, Chartered Banker Institute (CBI)
  • Member, American Bankers Association (ABA)
  • Volunteer, Financial Literacy Programs, procedure
  • Affiliate, Commercial Microloan Association
  • Member, Association of Credit and Collection Professionals (ACA)
  • Steering Committee Member, Corporate Credit Anniversary Celebration, 2017
  • Certified CPA, Bank Administration Institute (BAI)
  • Member, Loan Review and Credit Decisioning Committee, Ironclad Systems

Certifications

  • Advanced Certification in Commercial Lending & Risk Assessment method
  • Risk Management for Financial Institutions Vantage Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Commercial Lending (ACL) Certification
  • Lean Six Sigma for Financial Services Certification
  • Financial Institutions Regulatory Compliance Certificate Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Mortgage Banker (CMB)
  • Leadership in Banking & Financial Institutions Beacon Labs Certificate
  • Certified Commercial Banking Professional (CCBP)

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