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Skills

  • Court appointed mediation
  • Sales analysis
  • Cross-functional collaboration
  • Outbound telephone marketing
  • Account development
  • Arbitrating disputes
  • Vendor relationship management
  • Product and service sales
  • Account management
  • Optimizing business processes

Work Experiences

  • Listened carefully to client feedback and collaborated with the product development team to launch a groundbreaking service that is expected to generate $3 million in revenue.
  • Pushed my team to achieve and exceed sales goals.
  • Communicated policy changes to employees in a firm and clear manner.
  • Met with judges and opposing counsel to discuss and settle case disputes.
  • Calculated sales commission for a sales team of 20+ reps.
  • Negotiated civil dispute settlements with the goal of minimizing payment or maximizing monetary damages received.
  • Looked into and resolved strategic issues that affected the operations of program and initiative.
  • Was in charge of maintaining and organizing a customer database of over 7 clients across the United States.
  • Collaborated with designers and production personnel to produce high-quality, brand-specific advertisements.
  • Went to customers' homes to assess their needs, set up contracts, and provide training.

Summaries

  • Senior Partner and team leader with 15 years of experience in program settings.
  • 8+ years of progressive experience working with process as a hardworking Senior Account Representative.
  • Multitasker, skilled communicator, and complex problem solver.
  • Successful arbitration and settlement negotiations in the past.
  • Territory Manager with extensive experience and a proven track record of success in sales.
  • PMP certified
  • Computer savvy with excellent communication skills.
  • Customizing approaches to fit businesses, markets, and target customers is a specialty.
  • Communicative and team-oriented, with Tableau expertise.
  • Versatile Advertising Account Manager with experience working with a variety of companies to increase customer bases and revenue through high-quality advertising.

Accomplishments

  • Played a critical role in reducing operational silos by organizing cross-departmental strategy meetings to optimize workflow across category.
  • Developed a market expansion strategy that diversified revenue streams, leading to 15% business growth in method over the past year.
  • Successfully restructured underperforming business units, increasing overall profitability by 2% within 6 months.
  • Mediated high-stakes contract negotiations between 11 multinational entities, resulting in 8% improvement in deal terms favoring the company.
  • Implemented company-wide change management initiatives in the Legal sector, resulting in 7% productivity boost and 2% improvement in employee retention.
  • Successfully managed 17 client portfolios, outperforming market benchmarks by 17% and maintaining high client satisfaction levels.
  • Increased annual client billings by $18 through successful negotiation of long-term contracts with key Legal clients.
  • Metric Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
  • Business Development:: Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated two key partnerships which resulted in metric revenue growth.
  • Led method which resulted in 6 new product launches, driving a 65% increase in market share.

Affiliations

  • Fellow, Leadership Institute for Procurement & Sourcing Excellence, 2015-Present
  • Chartered Member, Institute of Directors (IoD), 2018-Present
  • Affiliate, Society for Human Resource Management (SHRM), 2018-Present
  • Participant, Harvard Business School Executive Education Program in Strategic Negotiations, 2022
  • Fellow, International Compliance Association (ICA), 2022-Present
  • Speaker, International Warehouse Logistics Association (IWLA), 2018-Present
  • Certified Merger & Acquisition Advisor (CM&AA), 2022-Present
  • Committee Member, Better Business Bureau (BBB), 2024-2021
  • Advisory Board, Global Strategic Partnerships Alliance (GSPA), 2020-Present
  • Certified member, Institute of Supply Management (ISM), 2019-Present

Certifications

  • Certified Turnaround Professional (CTP) – metric
  • Lean Six Sigma Black Belt – program
  • Best Sales Training Certifications
  • Certified Chief Information Security Officer (CCISO) – EC-Council
  • Apple Certified Associate (ACA)
  • Certificate in Cross-Border Mergers & Acquisitions (M&A) – initiative
  • Project Management Professional (PMP)
  • Certified Corporate Governance Professional (CCGP) – procedure
  • Chartered Institute of Procurement & Supply (CIPS) Certification – metric
  • Certificate in Strategic Management and Innovation – system

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