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Skills

  • Knowledgeable in Jira
  • Data-driven decision making for employee training programs
  • Employment law knowledge
  • Budget management and cost reduction strategies
  • Budgets
  • ADDIE expertise
  • Team building
  • Building centralized knowledge repositories
  • Process evaluation and enhancement
  • New hire on-boarding

Work Experiences

  • Achieved improvement over three years.
  • Achieved President's Club.
  • Tested all training software and hardware prior to beginning training programs.
  • Achieved a 64% boost in leadership pipeline.
  • Collaborated with product development teams.
  • Coached high-potential employees.
  • Developed departmental systems and procedures to better align workflow processes.
  • Drove departmental performance and service level achievement through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Achieved system adoption rates surpassing system.
  • Implemented new learning strategies based on the skill levels of the employees.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Microsoft Excel expertise.
  • Active training and development manager with 9 years of experience teaching professionals about stakeholder engagement and strategic planning.
  • Successful Training Manager with experience selecting trainers, curriculum, and course plans to meet challenging training goals.
  • Achieved cost savings of $6.
  • Achieved results within the past year.
  • Adept at facilitating virtual training.
  • Built strong relationships with senior management.
  • National Training Manager with a proven track record of successfully educating people in a variety of job positions and functions.
  • Sharp professional promoting cross-functional collaboration and client relations as part of a broad skill set.

Accomplishments

  • Facilitated train-the-trainer sessions, empowering a team of 8 regional trainers to deliver standard training across multiple locations.
  • Developed a robust training curriculum that catered to diverse learning styles, increasing knowledge retention rates by 68%.
  • Created a feedback mechanism through post-training surveys, leading to a 74% improvement in course satisfaction.
  • Successfully redesigned the customer service training program, which improved customer satisfaction scores by 64% in one year.
  • Aligned competency frameworks with benchmarking data, enabling a 15% annual increase in team efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced mobile learning options for remote employees, increasing engagement in training courses by 77%.
  • Led the development and execution of a national training program, enhancing skills for over 7 employees across 14 locations.
  • Secured partnerships with external training vendors, cutting content creation costs by 26% % while increasing course variety.
  • Collaborated with cross-functional teams to deliver effective leadership development sessions, resulting in 76% of participants promoted within two years.

Affiliations

  • Association of Information Technology Professionals
  • International Society for Performance Improvement (ISPI) - Member
  • Corporate Training & Development Institute - Member and Specialist
  • SHRM Human Capital Analytics Certification Program - Completed 2021
  • Freemason
  • Training Administrators of Canada (TAC) - Designation Achieved
  • National Trainers Association (NTA) - Leadership Development Mentor
  • Instructional Design and eLearning Professionals' Guild - Active since 2016
  • Jaycees
  • Project Management Institute

Certifications

  • Certification in Advanced Educational Technologies (CAET) by metric
  • Cisco Certified Network Associate (CCNA)
  • Human Resource Certification Institute (HRCI) - Professional in Human Resources (PHR)
  • Certified Talent Development Executive (CTDE)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Public Accountant
  • Certified Performance Technologist (CPT) by ISPI
  • Certified Facilitator of Adult Learning (CFAL)
  • Lean Training Certification

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