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Skills

  • Small Group Instruction
  • Employment law knowledge
  • Public speaking
  • Business operations
  • Team building
  • Customer service training development
  • MS Office
  • Budgets
  • Organization
  • Customer service

Work Experiences

  • Used a variety of training methods to diversify instruction, strengthen learning opportunities, and improve program success.
  • Upper management was informed of all learning and performance objectives, schedules, and training assessments.
  • Taught new hires how to participate in cross-training exercises with more experienced employees.
  • Achieved a pass rate of 72% across all participants.
  • Achieved a 84% improvement in employee engagement.
  • Built training content for sales teams.
  • Taught a variety of courses focusing on metric, initiative, and metric topics in order to improve communication, teamwork, and group performance.
  • Training manuals, multimedia visual aids, and other educational materials were organized and edited by me.
  • Boosted team productivity by 60%.
  • Achieved results in 2021.

Summaries

  • National Training Manager with a proven track record of successfully educating people in a variety of job positions and functions.
  • Adept at facilitating virtual training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 65% decrease in skill gaps.
  • Built strong relationships with senior management.
  • Looking for a new position where I can apply my 18 years of experience in training and program leadership to help the organization succeed from within.
  • Effective at leading classes on a variety of subjects.
  • In-depth knowledge of the Miscellaneous.
  • Aligned 14 employees with relevant development opportunities.
  • Microsoft Excel expertise.

Accomplishments

  • Introduced mobile learning options for remote employees, increasing engagement in training courses by 77%.
  • Standardized training material across 10 departments, leading to consistent knowledge transfer and improved cross-functional collaboration.
  • Implemented competency-based assessments across departments which led to a 56% improvement in skills alignment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Rolled out annual corporate training sessions that achieved 68% participation rate across all divisions.
  • Created a feedback mechanism through post-training surveys, leading to a 74% improvement in course satisfaction.
  • Designed customer service training modules that aligned with company service goals, leading to a 40% increase in customer loyalty metrics.
  • Redesigned new hire orientation program, reducing onboarding time by 65% and improving employee first-year retention rates.
  • Resolved product issue through consumer testing.
  • Coordinated with senior leadership to identify corporate training needs, leading to a 59% growth in employee productivity.

Affiliations

  • National Human Resources Association (NHRA) - Active Participant
  • Learning Technologies Conference – Regular Attendee and Speaker on cross-functional collaboration
  • Project Management Institute
  • Toastmasters
  • HR.com Leadership Excellence Academy - Community Member since 2022
  • Society for Human Resource Management (SHRM) - PMP Certified Member
  • Association for Supply Chain Management (APICS)
  • Learning & Development Roundtable - Participant and Speaker
  • National Association of Social Workers
  • Society for Industrial and Organizational Psychology (SIOP) - Active Membership

Certifications

  • Project Management Professional (PMP) by system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Project Management Professional (PMP)
  • Advanced Organizational Development Certification
  • Certified Public Accountant (CPA)
  • Certified Human Capital Strategist (CHCS) by Human Capital Institute
  • Certification in Advanced Educational Technologies (CAET) by metric
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)

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