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Skills

  • Cross-department collaboration
  • Curbside order fulfillment
  • Tableside service
  • Team building
  • Team management
  • Customer service
  • Bill computation
  • Effective navigation of returns and refunds
  • Customer Queue Management
  • Dietary and allergy order management

Work Experiences

  • Balanced the carside register at the end of shifts.
  • Answered 15 calls per several months to help customers with their questions and concerns.
  • Balanced the carside register at the end of shifts, ensuring accuracy with zero documented cash discrepancies over 4 quarters.
  • Converted 60% of negative interactions into positive outcomes.
  • Used my in-depth knowledge of wine, cider, and beer, as well as appropriate entree pairings, to boost daily beverage sales by an average of 3%.
  • Kept the register up to date by following proper billing, payment processing, and cash management procedures.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Evaluated a 15 square-foot restaurant and lounge according to state and federal cleanliness standards.
  • Cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes were all frosted and iced by me.
  • Boosted weekly sales by $5.

Summaries

  • Achieved 50% improvement in customer satisfaction.
  • Adept at health and safety compliance.
  • Efficient Carside Specialist with over 11 years of experience in framework and standard service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Within Miscellaneous, senior Carside Specialist and outstanding performer in quality assurance and performance reporting.
  • Contributed to 85% improvement in business efficiency.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently praised for attention to detail in managing large curbside orders, contributing to 75% improvement in overall business efficiency.
  • Accomplished in training and mentoring new hires, leading teams to improve delivery efficiency by 68% while fostering a collaborative work environment.
  • Achieved recognition through Innovation Award for excellence in customer service, consistently delivering quality services under fast-paced conditions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.

Accomplishments

  • Awarded Outstanding Service Award for upselling and increasing average order value by 17% through consistent customer engagement.
  • Developed rapport with regular customers, increasing repeat business by 24% and boosting tips by 37%.
  • Effectively communicated order updates with customers, resulting in increased satisfaction ratings by 63% in 2022.
  • Documented and resolved procedure which led to program.
  • Optimized the order packing process to reduce errors by 59% and improve the speed of food handoffs.
  • Supported management in scheduling and allocation of drivers and staff for peak operational efficiency, leading to a 42% reduction in lag times.
  • Successfully trained 5 new team members on food safety protocols and customer service procedures, leading to improved performance.
  • Ensured 100% compliance with corporate food handling and hygiene standards, receiving the highest score in Phoenix health inspections.
  • Handled a high volume of transactions with 100% cash handling accuracy, ensuring zero discrepancies in 3 months.
  • Achieved a zero-accident workplace by ensuring team adherence to safety protocols for 16 consecutive months.

Affiliations

  • Freemason
  • National Restaurant Association
  • National Retail Federation
  • Member of Local Restaurant Association
  • Logistics and Distribution Association of North America
  • American Beverage Licensees (ABL)
  • Society for Hospitality and Foodservice Management
  • American Medical Informatics Association
  • National Association of Convenience Stores (NACS)
  • Lions Club

Certifications

  • ServSafe
  • Master Certification in Customer Service Skills
  • ServSafe Takeout and Delivery Certification
  • Inventory Management Certification
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Food Safety Training by Cedar Works
  • Mobile Ordering Systems Proficiency Certification

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