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Skills

  • Group facilitation for team development
  • Ethical case management
  • Accreditation coordination
  • Loss prevention management
  • Therapy programs
  • Healthy meal preparation
  • Long-term Client Relationship Management
  • Drug inventory management
  • Evidence-based practice training
  • Client outcome tracking and improvement

Work Experiences

  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Conducted client intake assessments.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Achieved a 76% improvement in interdisciplinary team collaboration.
  • Conducted client intake assessments that reduced mismatches between therapist and client by 79%, improving success in treatment engagement.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $8 operating budget.
  • Created a new intake procedure for the department that reduced client processing wait times by 43%, improving overall client satisfaction.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Achieved a reduction of 84%.
  • Benefited 10 participants in Denver.

Summaries

  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Accomplished in mentoring teams and improving team morale, leading to metric recognition for outstanding performance in quality care delivery.
  • Adept at managing caseloads and ensuring that all therapeutic processes adhere to ethical and legal standards, with substantial improvements in client outcomes.
  • Achieved 84% compliance scores.
  • Mental Health Supervisor is a multi-talented Mental Health Supervisor who is consistently rewarded for planning and operational improvements.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Accomplished in mentoring teams.
  • Adept at simplifying complex workflows.
  • Mental Health Supervisor with 5 years of successful cross-functional collaboration and data analysis experience.
  • Bringing a successful career history of more than 15 years to the table.

Accomplishments

  • Prepared the organization for a successful state audit, ensuring compliance with mental health regulations and reducing potential fines by 70%.
  • Successfully led the department through accreditation with standard, meeting all regulatory compliance requirements.
  • Reviewed and updated clinical policies to meet new mental health regulations, improving audit compliance by 56% and reducing exposure to legal risks.
  • Documented and resolved framework which led to metric.
  • Led diversity, equity, and inclusion (DEI) initiatives, resulting in workforce diversity increasing by 50% over one year.
  • Retooled staff scheduling systems, reducing overtime costs by 77% and improving employee satisfaction by 24%.
  • Facilitated team workshops focused on evidence-based practices, boosting overall service quality by 52%.
  • Supervised a multidisciplinary team of 15 mental health professionals, increasing overall team efficiency by 63%.
  • Resolved client grievances with a structured mediation approach, contributing to a 58% reduction in formal complaints.
  • Mentored new hires for technical skills and client interaction techniques, reducing the onboarding period by three years and enhancing retention.

Affiliations

  • Licensed Professional Counselor (LPC), Colorado
  • Active Member of the International Society for Mental Health Online (ISMHO)
  • American Association of Community Psychiatrists (AACP)
  • American Association for Marriage and Family Therapy (AAMFT)
  • National Organization for Human Services (NOHS)
  • American Marketing Association
  • Participated in Mental Health Advocacy Day 2018
  • Continuing Professional Development (CPD) Program in Mental Health Supervision, standard
  • National Board for Certified Counselors (NBCC) Membership
  • Society for Social Work Leadership in Health Care (SSWLHC)

Certifications

  • Psychological First Aid (PFA) Certificate 2023
  • Certified Dialectical Behavior Therapy (DBT) Professional Vantage
  • Certified Clinical Supervisor (CCS) – Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Case Manager (CCM) - Beacon Labs
  • Certified Telehealth Practitioner (CTP) 2024
  • Mindfulness-Based Stress Reduction (MBSR) Certification framework
  • Project Management Professional (PMP)
  • First Aid/CPR Certified

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