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Skills

  • Keg rotation and waste reduction
  • Operational improvement
  • Dynamic pricing model strategies
  • Planning and coordination
  • Customer feedback management
  • Business operations
  • MS Office
  • Process improvement
  • Security systems
  • Cost-saving initiatives

Work Experiences

  • Created one year schedules for Beer Managers to ensure that every shift was well-staffed during holidays and busy periods.
  • Used daily reports to evaluate performance and make proactive changes.
  • Examined operations and market data in order to identify areas for improvement and to take advantage of changing conditions.
  • Forecasted expected business levels and adjusted labor and inventory to meet those forecasts.
  • Trained Beer Managers and Beer Managers in customer service initiatives, resulting in a client retention rate of 15% in 2 three years.
  • Entered customer data into the Tableau system, ensuring that financial and personal information was kept safe.
  • Identified framework areas that needed immediate attention and implemented program program, increasing productivity by 17%.
  • Improved the overall efficiency and productivity of the team.
  • Was the driving force behind the creation of training strategies for retail partners and e-commerce teams.
  • Dealt with internal and customer-related issues and influenced strategic decisions every day.

Summaries

  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Beer Manager with client relations and strategic planning abilities.
  • Motivating leader who has built and managed program teams in the past.
  • By leveraging a tenacious approach and strong attention to detail, forward-thinking Beer Manager is capable of producing high-quality initiative work.
  • Miscellaneous student seeking hands-on experience through an internship in quality assurance.
  • Customer-focused leader looking for a position as an assistant or operations manager.
  • Looking forward to taking on a new challenge with a successful team.
  • Proven abilities in forming and leading strong teams to achieve difficult goals.
  • Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.
  • Results-oriented Miscellaneous professional with data analysis, project management, and client relations strengths.

Accomplishments

  • Directed vendor relations with over 14 brewery partners, achieving a 77% annual reduction in ordering costs while increasing variety.
  • Created and launched a digital beer app for in-house customers, increasing engagement with menu options and driving a 36% increase in high-volume orders.
  • Implemented a dynamic pricing strategy for craft beers, resulting in a revenue increase of 35% during peak and off-peak hours.
  • Implemented a loyalty program focused on craft beer aficionados, boosting repeat customer attendance by 56%.
  • Built long-term business relationships with local breweries, ensuring access to in-demand seasonal offerings with a cost reduction of 78%.
  • Managed daily operations of a 2-tap beer program, improving inventory accuracy and reducing out-of-stock instances by 41%.
  • Trained staff on upselling and beer pairings, increasing high-margin beer sales by 47% within 13 months.
  • Organized and hosted brewery-exclusive events, raising bar revenue by 70% during the events held in 2022.
  • Introduced a 'local breweries spotlight' program, driving a 56% increase in foot traffic during previously underutilized times.
  • Streamlined the keg rotation system, optimizing turnover times and decreasing stock waste by 68%.

Affiliations

  • Executive Board Member, Local Craft Brewers Guild, leading efforts to support independent breweries in Portland.
  • Organizing Committee Member, Portland Beer Week Festival, supporting craft beer industry visibility and customer engagement.
  • Member, Craft Beer Professionals Association, focusing on advancing craft beer retail strategies.
  • First Aid & Responsible Beverage Service Certification holder, ensuring safe alcohol service and customer well-being.
  • Attendee, Global Craft Beer Symposium, active learner in craft beer industry developments since 2016.
  • Certified Sales Professional (CSP), National Association of Sales Professionals, focusing on beer-specific sales strategies.
  • Alumni, category - Specialization in Beverage Management, class of 2023, with a focus on beer operations.
  • Certified Beer Judge, Beer Judge Certification Program (BJCP), recognized for expertise in evaluating beer quality.
  • Certification in Beer Server, Cicerone Certification Program, completed in 2018.
  • Attendee, Annual Craft Beer Marketing Awards (CBMAs), understanding best practices in marketing beer brands.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • TIPS® Certification (Training for Intervention Procedures for alcohol service)
  • First Aid/CPR
  • Craft Beer Sales & Service Certificate (GABF Certifications)
  • Microsoft Certified Systems Engineer (MCSE)
  • Project Management Professional (PMP)
  • ServSafe
  • Award of Excellence in Beer Studies Harbor & Co.
  • Certified Beer Judge (BJCP)
  • Supplier Sales Executive Certification in Beverage Management

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