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Skills

  • Written and verbal communication
  • Process automation using QuickBooks
  • Internal documentation process improvement
  • Communications
  • Problem solving and conflict resolution
  • Email marketing campaign development
  • Client Relationship Management (CRM)
  • Customer feedback analysis
  • Supervision
  • Customer journey mapping

Work Experiences

  • Collaborated with the marketing team to develop targeted email campaigns, boosting open rates by 22%.
  • Contributed to a 66% increase in project completion rate.
  • Conducted customer follow-up surveys that helped decrease churn rates by 33% over the past year.
  • Assisted 3 new employees.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted in the preparation of financial models.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with cross-functional teams to ensure project milestones were met, contributing to a 68% increase in project completion rate.
  • Achieved results over three years.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at synthesizing market research.
  • Costs were consistently reduced while profits were increased.
  • Paid Student Intern is a multi-talented Paid Student Intern who is consistently rewarded for planning and operational improvements.
  • Client-focused Paid Student Intern.
  • Ambitious Paid Student Intern.
  • Adept at leading social media marketing efforts.
  • A proactive Paid Student Intern adept at synthesizing market research into actionable strategies, helping guide launch initiatives within Miscellaneous.
  • Aligned projects with stakeholder requirements.

Accomplishments

  • Delivered presentations to a team of 5, refining communication skills essential for stakeholder engagement.
  • Managed operational workflows to meet all deadlines on 12 concurrent projects without compromising on quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used project management software like Microsoft Excel to track program phases, ensuring timely production.
  • Monitored cybersecurity measures for Power BI, mitigating security threats and reducing incidents by 84%.
  • Documented and resolved initiative which led to method.
  • Provided technical documentation that improved customer comprehension and decreased support requests by 59%.
  • Investigated and resolved complex product issues, which led to a 21% decrease in customer complaints.
  • Collaborated with team of 13 in the development of framework.
  • Redesigned marketing collateral suites in Salesforce, which boosted conversion rates by 22% for process.

Affiliations

  • Association for Computing Machinery
  • Freemason
  • American Marketing Association (AMA) 2021-2018
  • Toastmasters International - Austin Chapter Involvement
  • HubSpot Academy Certified in Inbound Marketing and Email Marketing
  • Society of Professional Journalists (SPJ) Membership Raleigh
  • Students in Free Enterprise (SIFE) Boston Branch
  • Society for Human Resource Management (SHRM) 2018-2017
  • Lions Club
  • National Business and Economic Society (NBES)

Certifications

  • Certified Public Relations Specialist (CPRS) - Northwind
  • Fundamentals of Digital Marketing by Google Digital Garage
  • LinkedIn Marketing Solutions Fundamentals
  • Introduction to Data Analytics with Excel Certificate from Vantage
  • Certified Microsoft Excel Specialist (MOS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Event Manager (CEM) - Meridian
  • Certified Associate in Project Management (CAPM) by PMI
  • Apple Certified Associate (ACA)

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Rachel B.Applying for grad programs.

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Jen P.I'll be back!

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Adam G.I landed it!

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Stacy E.Affordable price.

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