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Skills

  • Event planning and guest support
  • Customer service
  • Client Relationship Management (CRM)
  • Problem resolution
  • Internship training and onboarding development
  • Market research and analysis
  • KPI reporting and dashboard creation
  • Public relations and client interfacing
  • First Aid/CPR
  • Organization

Work Experiences

  • Boosted revenue by $4.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Determined the system objectives by analyzing feedback, observing consumers, and collecting surveys.
  • Analyzed industry trends.
  • Used Power BI to create and update tracking spreadsheets.
  • Achieved results over three years.
  • Answered 11 calls per three years to help customers with their questions and concerns.
  • Assisted over 18 guests.
  • Conducted competitive analysis reports.
  • Assisted with the creation of proposals.

Summaries

  • Adept at leading social media marketing efforts.
  • Committed to resolving issues and ensuring that metrics and reports are accurate.
  • Paid Student Intern with 3 years of successful team leadership and budget management experience.
  • Analytical Student Intern.
  • Ambitious Paid Student Intern skilled in designing surveys and analyzing data, leading a university-wide initiative with over 16 participants to enhance student engagement and feedback, resulting in enhanced outreach strategies.
  • Aligned project timelines with strict deadlines.
  • Paid Student Intern is a multi-talented Paid Student Intern who is consistently rewarded for planning and operational improvements.
  • Aligned projects with stakeholder requirements.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Developed and implemented internal documentation processes that reduced reporting errors by 30%, increasing team productivity.
  • Enhanced content quality for marketing initiatives, resulting in an increase of website traffic by 26% within the first the past year.
  • Facilitated conflict resolution discussions which improved inter-departmental cooperation by 49%.
  • Provided technical documentation that improved customer comprehension and decreased support requests by 59%.
  • Redesigned marketing collateral suites in Salesforce, which boosted conversion rates by 22% for process.
  • Streamlined inter-department communication protocols, decreasing project delays by 76% over several months.
  • Collaborated with team of 13 in the development of framework.
  • Resolved product issue through consumer testing.
  • Collaborated on the creation of marketing content, boosting engagement by 63% within three years.
  • Designed and rolled out an internal knowledge base, reducing employee inquiries by 38% and improving response times.

Affiliations

  • Public Relations Student Society of America (PRSSA)
  • Society for Human Resource Management (SHRM) 2018-2017
  • Association for Information Systems (AIS) - Seattle Chapter
  • National Communication Association (NCA) Chicago Chapter
  • Events Industry Council Membership for Certified Meeting Professionals (CMP)
  • Society of Human Resource Management
  • Marketing Student Advisory Committee Atlanta Chapter
  • American Marketing Association (AMA) 2021-2018
  • International Association of Administrative Professionals
  • American Medical Informatics Association

Certifications

  • LinkedIn Marketing Solutions Fundamentals
  • Certified Social Media Strategist (CSMS) - Summit Group
  • HubSpot Content Marketing Certification
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS) Master Certification Jira
  • ServSafe
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Relations Specialist (CPRS) - Northwind
  • Event Planning Certificate Program Beacon Labs

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