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Skills

  • Business Development
  • Dog behavior observation and analysis
  • Operational improvement
  • Cost control measures for medication and supplies
  • Sales and marketing
  • Client complaint resolution and subscription retention
  • Emergency response planning for dog illnesses and accidents
  • Business analysis
  • Process equipment
  • Behavioral modification techniques for anxious dogs

Work Experiences

  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across framework calendars and programs.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Identified program areas in need of improvement and implemented procedure program, resulting in a 13% increase in productivity.
  • Addressed dog illness and accidents.
  • Achieved a 85% client retention improvement.
  • Welcomed new members and established and updated memberships in Northwind framework programs.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Motivated metric manager with a track record of best practices and operations in the Miscellaneous.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Dog Supervisor is a multi-talented Dog Supervisor who is consistently rewarded for planning and operational improvements.
  • Accomplished Dog Supervisor skilled in fostering trust through transparent communication. Increased client retention by 58% by regularly delivering behavioral reports and progress updates.
  • Optimize long-term success by effectively balancing targets with resources.
  • Dedicated to providing high-quality services and products.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.

Accomplishments

  • Collaborated with team of 11 in the development of category.
  • Spearheaded waste reduction initiative that resulted in a 58% decrease in waste and minimized environmental impact.
  • Developed a standardized communication system with clients that reduced complaints by 30% and increased repeat business.
  • Reduced medication costs by implementing a supplier comparison program, cutting spending by 35%.
  • Trained staff on proper sanitation protocols, leading to a 43% reduction in illness outbreaks in the facility.
  • Implemented a real-time feedback loop for dog training programs, improving success rates by 62% within category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented calming methods such as music therapy and massage, lowering stress-related injuries by 32%.
  • Reduced staff turnover by 82% by reworking hiring and training processes to better match candidates to the role.
  • Reduced accident rate in playgroups by 24% by ensuring staff applied advanced dog behavior management techniques.

Affiliations

  • Certified Fear Free Professional Training Program 2016
  • Lions Club
  • Certified Pet Care Specialist by process
  • Canine Good Citizen (CGC) Evaluator Certification from the AKC
  • Association for Computing Machinery
  • American Kennel Club (AKC) - Member
  • Society of Women Engineers
  • Canine Behavior Management certification from Harbor & Co.
  • National Association of Canine Scent Work (NACSW) handler certification
  • Society of Animal Behavior Professionals

Certifications

  • Professional Canine Fitness Trainer Certification - Meridian
  • CompTIA Security+
  • Project Management Professional (PMP)
  • Professional Animal Care Certification Council (PACCC) - Certified Professional Pet Care Provider
  • Certificate in Kennel Management - Vantage
  • Animal Care Certification - framework
  • Cisco Certified Network Associate (CCNA)
  • AKC Scent Work Judge Certification
  • National Association of Professional Pet Sitters (NAPPS) Certification
  • Pet First Aid and CPR Certification - Vantage

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