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Skills

  • Employee training and development
  • Complex Claim Resolution
  • Problem resolution
  • Emergency service coordination
  • Budgets
  • Claims File Cycle Time Reduction
  • Compliance with state and federal regulations
  • Active listening
  • Risk Assessment
  • Benefits review

Work Experiences

  • Created and ran annual department audit leading to a 19% adherence to compliance standards by end of 2019.
  • Achieved customer satisfaction scores over 77%.
  • Conducted monthly performance reviews for claims teams.
  • Collaborated with legal teams to mitigate risks in high-stakes claims, saving the company approximately $11 in potential litigation expenses.
  • Consistently closed files 70% ahead of schedule.
  • Achieved recognition as Outstanding Service Award.
  • Automated parts of the claim intake process.
  • Went to customers' homes to assess damage and provide remediation cost estimates.
  • Achieved 70% improvement in accuracy.
  • Advised senior management on enhanced workflow tools, resulting in a 40% increase in team productivity within three years.

Summaries

  • Achieved 57% reductions in complaints.
  • Achieved settlements under $13.
  • Consistently performed well in high-pressure environments.
  • Accomplished over a the past year-year period.
  • Within Real Estate, senior Property Claims Supervisor and outstanding performer in vendor management and project management.
  • Cut file closing times by 80% %.
  • Achieved this within 2024.
  • Recognized on a regular basis for outstanding performance and contributions to the Real Estate industry's success.
  • Consistently exceeded expectations.
  • Clear understanding of client relations and project management as well as data analysis training.

Accomplishments

  • Introduced fraud detection measures for high-value claims, reducing fraudulent payouts by $14 annually.
  • Led a team of 12 adjusters and successfully managed over 10 property claims to resolution within two years.
  • Initiated a training program for new hires on legal risk management, elevating overall expertise in compliance by 84%.
  • Oversaw customer complaint resolution resulting in improved customer satisfaction scores by 69% in 2023.
  • Reduced operational costs by 76% through strategic vendor negotiations and repair oversight for property damage claims.
  • Presented reports on claim trends to senior management, providing insights that resulted in a 64% improvement in fraud prevention.
  • Reduced claim file reopen rates by 79% through accurate initial assessment and streamlined fraud detection.
  • Drove 5 internal audits to maintain compliance and minimize legal risks, achieving Scrum Master by end of 2015.
  • Documented and resolved program which led to initiative.
  • Conducted detailed risk assessments on complex claims, improving overall claim handling efficiency by 16%.

Affiliations

  • Accredited Adviser in Insurance (AAI) Certification
  • Property Casualty Insurers Association of America (PCI)
  • Association of Information Technology Professionals
  • Project Management Institute
  • Association for Computing Machinery
  • National Association of Independent Insurance Adjusters (NAIIA)
  • American Society of Safety Professionals
  • Lions Club
  • International Association of Claims Professionals (IACP)
  • National Association of Insurance Commissioners (NAIC)

Certifications

  • Project Management Professional (PMP)
  • Fraud Claims Law Specialist (FCLS) Certification, standard
  • Certified Business Analysis Professional (CBAP)
  • Certified Property Claim Requirements Professional (CPCR) 2017, Brightline
  • Catastrophe Adjuster Certification (TDI Approval) 2020 - Texas Department of Insurance
  • Insurance Data Management Certification (IDM), IDMA
  • Property Technical Certification (PTC), 2017, The Institutes
  • Microsoft Certified Systems Engineer (MCSE)
  • Associate in Reinsurance (ARe) – The Institutes 2020
  • Certified Claims Professional (CCP), International Hospitality & Assoc.

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