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Skills

  • Profit improvements
  • Patient retention improvement
  • Hiring and recruitment
  • Individualized rehabilitation program design
  • Medical treatment plan customization
  • Care plan adherence tracking
  • Drug inventory management
  • Cost-saving strategies in healthcare
  • Liaison experience between patients and professionals
  • Occupancy strategies

Work Experiences

  • Achieved results within 2017.
  • Applied goal-setting strategies in therapy sessions.
  • Conducted regular audits of program processes, identifying inefficiencies and streamlining workflows, resulting in a 22% productivity improvement.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Boosted patient autonomy.
  • Accredited for PMP.
  • Authored monthly reports for stakeholders.
  • Achieved 3 consecutive years of flawless audits.
  • Achieved 32% client employment success.

Summaries

  • Achieved a 81% reduction in overhead costs.
  • Rehab Program Coordinator with 12 years of successful project management and performance reporting experience.
  • Hope to help Northwind achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 51% improvement in client outcomes.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in piloting new therapeutic approaches with research teams, leading to a 41% improvement in patient mobility and overall quality of life.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.

Accomplishments

  • Coordinated multi-disciplinary team of 6 therapists, developing individualized care plans for 6 patients weekly, resulting in a 24% patient satisfaction improvement.
  • Reduced hospital readmission rates by 74% through a refined approach to long-term patient follow-up and personalized treatment adjustments.
  • Launched new tele-rehabilitation services, improving access for rural patients and increasing participation rates by 36%.
  • Developed strong community outreach programs that boosted program awareness, securing a 41% increase in patient volume and referrals.
  • Successfully managed a system budget for the rehabilitation department, ensuring optimal resource allocation without compromising patient care quality.
  • Implemented patient-centered goal-setting methodologies, leading to a 31% increase in patients meeting their rehabilitation targets within 4 months.
  • Created a clinical education initiative for therapists, improving competency with state and federal compliance requirements and achieving 58% success in therapist accreditation.
  • Created and led an interdisciplinary discharge planning committee, reducing post-hospitalization complications by 40% within 3 months.
  • Revised the discharge planning approach by integrating social and vocational support, leading to a 44% decrease in relapse rates.
  • Partnered with 10 regional healthcare providers to enhance holistic rehabilitation options, driving a 59% increase in patient referral rates.

Affiliations

  • Member, National Association of Healthcare Quality (NAHQ)
  • Certified Rehabilitation Counselor (CRC) through category
  • Rehabilitation Engineering and Assistive Technology Society of North America (RESNA)
  • Certified Case Manager (CCM) through the Commission for Case Manager Certification
  • National Association of Case Management (NACM)
  • Patient-Centered Outcomes Research Institute (PCORI) grant review panelist
  • American Marketing Association
  • Lions Club
  • Association for Rehabilitation Educators (AREA)
  • American Academy of Physical Medicine and Rehabilitation (AAPM&R)

Certifications

  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Aging-in-Place Specialist (CAPS) – National Association of Home Builders
  • Licensed Professional Counselor (LPC) category
  • Certified Joint Commission Professional (CJCP), initiative
  • Certified Life Care Planner (CLCP), program
  • Certification in Pain Management Nursing (RN-BC), method
  • Certified Rehabilitation Registered Nurse (CRRN) - Rehabilitation Nursing Certification Board
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Facility Management Professional (FMP), method

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