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Skills

  • Therapy programs
  • Mobility aid implementation
  • Healthcare data management and reporting
  • Pharmacy operations management
  • Hiring and recruitment
  • Training and development
  • Audit process development and execution
  • Training and mentoring
  • Profit improvements
  • Individualized rehabilitation program design

Work Experiences

  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Achieved a 23% productivity improvement.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 5%.
  • Adjusted treatment plans as necessary.
  • Achieved a 78% reduction in hospital readmissions.
  • Achieved Top Performer for excellence in rehabilitation program delivery, recognized for driving patient outcomes above the industry average by 27%.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved a 59% improvement in client satisfaction scores.
  • Accredited for PMP.
  • Achieved Innovation Award for excellence in rehabilitation program delivery.

Summaries

  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Within Miscellaneous, senior Rehab Program Coordinator and outstanding performer in workflow optimization and stakeholder engagement.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Develop and lead an office staff that is productive and efficient.
  • Rehab Program Coordinator with 12 years of successful project management and performance reporting experience.
  • Bringing a successful career history of more than 15 years to the table.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Achieved 51% in total cost reductions.
  • Achieved 50% compliance with regulatory standards.
  • A gifted individual who speaks 3 languages fluently.

Accomplishments

  • Designed and implemented a hospital readmission avoidance strategy, reducing readmissions by 27% over three years.
  • Launched new tele-rehabilitation services, improving access for rural patients and increasing participation rates by 36%.
  • Trained a team of 8 new staff members, improving onboarding processes and achieving a 76% increase in staff retention within the first 2021.
  • Documented and resolved framework which led to metric.
  • Orchestrated daily operations for a caseload of 13 patients, ensuring seamless transitions from acute care to rehabilitation services with 61% positive patient outcomes.
  • Led an interdisciplinary team in streamlining program evaluation processes, resulting in a 84% reduction in administrative overhead and improved compliance with accrediting bodies.
  • Monitored and analyzed patient progress using Microsoft Excel, optimizing treatment plans and reducing treatment time by 45%.
  • Coordinated multi-disciplinary team of 6 therapists, developing individualized care plans for 6 patients weekly, resulting in a 24% patient satisfaction improvement.
  • Created a clinical education initiative for therapists, improving competency with state and federal compliance requirements and achieving 58% success in therapist accreditation.
  • Implemented patient-centered goal-setting methodologies, leading to a 31% increase in patients meeting their rehabilitation targets within 4 months.

Affiliations

  • Association for Rehabilitation Educators (AREA)
  • American Marketing Association
  • Member, National Association of Healthcare Quality (NAHQ)
  • Physical Therapy Clinical Performance Instrument (CPI) certified through 2021
  • Freemason
  • National Association of Social Workers (NASW) Healthcare Leadership Practice
  • Council for Disability Awareness membership with specialized focus on patient case management
  • Patient-Centered Outcomes Research Institute (PCORI) grant review panelist
  • Academy of Spinal Cord Injury Professionals (ASCIP) membership
  • American Congress of Rehabilitation Medicine (ACRM)

Certifications

  • Certified Public Accountant (CPA)
  • Traumatic Brain Injury Continuing Ed Certification, Denver
  • Certified Professional in Healthcare Management (CPHM), metric
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Speech-Language Pathologist License, Texas
  • Certified Spinal Cord Injury Specialist (CSCIS), category
  • First Aid/CPR Certified
  • Occupational Therapist License, Georgia
  • Apple Certified Associate (ACA)

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