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Skills

  • Payment coordination
  • Vendor relationships
  • Business operations
  • Business-to-business (B2B) sales
  • Customer retention strategies
  • Administrative support
  • Financial statement preparation
  • Great Plains software expertise
  • Problem resolution
  • Team building

Work Experiences

  • Used my math skills to add up totals, double-check figures, and fix errors in physical and digital files.
  • All figures, calculations, and documents were calculated and verified by me.
  • Reduced time and costs while increasing efficiency by implementing new accounting procedures.
  • Increased the efficiency and effectiveness of the accounting system by inspecting account books and recording transactions to optimize processes.
  • Method program was implemented to streamline client relations, resulting in metric.
  • Collected, analyzed, and summarized account information to produce accurate financial reports each 18 months.
  • Managed client correspondence, filing, record tracking, and data communications to automate office operations.
  • Investigated and reconciled issues and discrepancies in an automated supply accounting system.
  • Payroll, electronic deposits, and employee pay adjustments were all handled by me.
  • Successfully 8 times per the past year handled payroll services for 8 employees.

Summaries

  • People-oriented and dedicated to efficiency, financial modernization, and close process documentation management.
  • With training in Tableau and system auditing, she is capable of handling all aspects of a company's finances.
  • Dedicated to keeping records up to date by accurately tracking expenses and processing invoices.
  • Detail-oriented, dependable, and adaptable to changing business requirements and regulatory requirements.
  • Knowledge of Illinois, federal, and GAAP accounting standards.
  • With over 3 years of experience in strategic problem-solving, customer relationship management, financial reconciliations, general ledger accounting, and financial management, I am a resourceful and meticulous accountant.
  • With 12 years of experience in system accounts, meticulous Accounts Payable Specialist.
  • Expert in Workday and quickly and professionally resolving discrepancies.
  • With training in initiative techniques, skilled in quality assurance.
  • Workflow optimization and client relations are consistently accurate when entering data.

Accomplishments

  • Led the onboarding and mentorship program for new account representatives, improving team performance and increasing monthly sales by 28%.
  • Optimized territory management strategy by implementing data-driven action plans, leading to a 80% improvement in market penetration.
  • Revitalized underperforming territory, increasing overall sales by $14 in Raleigh over a two years period through targeted outreach initiatives.
  • Exceeded sales goals by 61% amid a competitive market by leveraging key insights obtained from customer purchase data to drive personalized engagements.
  • Tracked key client accounts to proactively spot cross-selling and upselling opportunities, resulting in $17 in monthly added value.
  • Increased recurring revenue by securing multi-year agreements with key accounts totaling $12 after identifying growth opportunities in existing portfolio.
  • Coordinated strategic quarterly business reviews with key accounts, resulting in a 74% improvement in retention and increased client satisfaction.
  • Devised strategic marketing plans alongside sales teams to focus on high-potential accounts, increasing lead generation by 35% %.
  • Leveraged CRM tools to continuously update accounts and track each client’s purchase history, generating a 17% increase in targeted sales efforts.
  • Maintained up-to-date knowledge of industry trends and competitor activities, contributing to improved sales forecasting accuracy by 17%.

Affiliations

  • Member, Global Sales Council (2015), participating in key learnings around global account management and cross-regional sales strategy.
  • Member, National Association of Sales Professionals (NASP) since 2023, providing access to specialized training and networking opportunities within the B2B sales space.
  • Fellow, Association of Professional Sales, focused on advancing best practices in sales strategy and client retention.
  • Active Member, Account Managers Network (AMN) since 2022, exchanging best-practice strategies for enhancing client relationship management.
  • Certified Specialist, Sales Enablement Society, with an emphasis on refining account management processes and aligning sales with marketing goals.
  • Alumnus, Corporate Training for Sales Leadership, equipped with skills in managing high-performance sales teams and conducting performance analysis.
  • Leadership Fellow, Sales Leadership Council, enhancing leadership capabilities in strategic account management and client retention initiatives.
  • Contributor, National Retail Federation (NRF), focusing on engagement strategies to drive partnership growth in the retail sector.
  • Participant, Regional B2B Sales Summit (2023), sharing insights on custom client retention strategies and operational improvements.
  • Participant, National Field Sales Conference, attended multiple sessions on refining collaborative field sales strategies for regional markets.

Certifications

  • CompTIA A+ Technician
  • Solution Selling Certification - Cedar Works
  • Certified Professional in Supply Management (CPSM)
  • Advanced Client Success Specialist – Ironclad Systems
  • Certified Sales Executive (CSE) by SMEI
  • Certified Sales Professional (CSP)
  • Strategic Account Manager (SAM) Certification
  • Certified Account Executive (CAE)
  • Certified Business Relationship Manager (CBRM)
  • Certified Marketing Professional (CMP)

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