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Skills

  • Financial aid program management
  • Conflict resolution
  • MS Office
  • Budgets
  • Communication with federal and state agencies
  • Problem resolution
  • Relationship development
  • Financial disbursement tracking
  • Financial Aid Audit Preparation
  • Communications

Work Experiences

  • Assisted during program.
  • Assisted in audit preparations for federal, state, and institutional aid.
  • Acted as a liaison between process administration and federal student aid agencies to streamline communication and improve compliance.
  • Assessed appeals packages.
  • Had an excellent attendance record and was always on time for work.
  • Attended by over 11 students.
  • Automated scholarship renewals.
  • Collaborated with sales to launch an outreach program, resulting in a 74% increase in low-income student applications.
  • Achieved zero disruption in aid disbursement.
  • Achieved a 80% increase in student retention.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative leader with significant experience working alongside university administration and financial aid agencies, improving regulatory communication and ensuring seamless student aid processes.
  • Costs were consistently reduced while profits were increased.
  • Advocate for process optimization, restructuring the financial aid reporting system to enable real-time monitoring, improving institutional fund distribution outcomes.
  • Leader with exceptional communication, organizational, and strategic planning skills.
  • Contributed to higher student satisfaction.
  • Analyzed financial aid operations.
  • Strengths in budget management and team leadership backed up by Accounting and Finance training.
  • Within Accounting and Finance, senior Assistant Director of Financial Aid and outstanding performer in strategic planning and stakeholder engagement.
  • Adept at implementing new technology platforms.

Accomplishments

  • Implemented real-time data tracking procedures that improved student financial aid status updates by 61% and reduced processing delays.
  • Initiated a comprehensive review of financial aid packages, generating an additional $4 in eligible federal and state funds for students.
  • Resolved product issue through consumer testing.
  • Collaborated with compliance to launch an outreach program, resulting in a 44% increase in low-income student applications.
  • Collaborated with the Enrollment Management team to develop targeted communications for at-risk students, contributing to a 55% reduction in student attrition.
  • Assigned and awarded need-based and merit-based financial aid packages, reducing rate of under-awarded students by 81%.
  • Managed a portfolio of over $5 in financial aid disbursements for 2022, ensuring compliance with federal, state, and institutional policies.
  • Designed and implemented a tracked, digital application process for financial aid requests, which increased departmental efficiency by 67%.
  • Conducted data analysis on past awards trends to recalibrate financial aid allocations, boosting overall disbursement accuracy by 29% over 2022.
  • Redesigned student loan exit counseling procedures, resulting in a 74% reduction in student loan default rates for 2016.

Affiliations

  • National Association of Independent Colleges and Universities (NAICU)
  • Association of Financial Aid Administrators Illinois
  • American Association of Collegiate Registrars and Admissions Officers (AACRAO)
  • American Marketing Association
  • International Higher Education Teaching & Learning Association (HETL)
  • National Association for College Admission Counseling (NACAC)
  • National Academic Advising Association (NACADA)
  • Society of Women Engineers
  • National College Access Network (NCAN)
  • Association for Public and Land-grant Universities (APLU)

Certifications

  • Nonprofit Financial Stewardship Certification by Summit Group
  • Data Management & Program Evaluation Certification process
  • Certified Public Accountant (CPA)
  • Leadership in Enrollment Management Certification by NACAC
  • SHRM Certified Professional (SHRM-CP)
  • Federal Student Aid (FSA) Partner Certification
  • Higher Education Administration Certificate process
  • CompTIA Network+
  • Certification in Student Financial Planning Strategies by Brightline
  • Microsoft Certified Systems Engineer (MCSE)

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