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Skills

  • Developing and implementing auditing processes
  • Automated billing software setup
  • ERP software
  • Compliance with state and federal regulations
  • Excellent organizational skills
  • Cash flow management
  • Accounting systems and controls
  • Sheet balancing
  • Creating and analyzing financial reports
  • Audit coordination

Work Experiences

  • Answered 13 calls per two years to help customers with their questions and concerns.
  • Audited vendor balances.
  • Assessed credit applications for clients.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Collected and analyzed client payment patterns.
  • Compiled and submitted accurate financial data.
  • Achieved procedural improvements by 80%.
  • Collaborated with external auditors.
  • Collaborated on special projects.
  • Achieved a 68% improvement in efficiency.

Summaries

  • Dedicated to increasing profits, lowering accounting errors, and streamlining accounting processes.
  • Results-oriented Billing Staff Member with a keen eye for detail and a desire to assist in the transformation of business operations.
  • Billing Staff Member is a detail-oriented Billing Staff Member with 4 years of finance and accounting experience.
  • Accounting systems and related computer software programs, such as Microsoft Excel and Tableau, are second nature to me.
  • Achieved a 64% reduction in billing-related support tickets.
  • Accountable Billing Staff Member.
  • Achieved a 62% boost in productivity.
  • Achieved a 21% reduction in outstanding balances.
  • Achieved a 15% boost in customer satisfaction.
  • Process professional with a strong understanding of numbers who is capable of managing multiple projects with tight deadlines.

Accomplishments

  • Documented and resolved framework which led to program.
  • Collaborated with team of 17 in the development of category.
  • Acted as a liaison between the billing team and external audit teams during reviews, leading to seamless audit closure.
  • Successfully reduced client payment delays by revising the invoice dispute resolution process, achieving a 73% improvement.
  • Worked closely with the standard department to verify client payments, ensuring timely and accurate revenue recognition.
  • Trained 11 new team members on billing protocols, improving team accuracy and processing speed.
  • Generated and sent monthly aging reports to the accounting team, reducing overdue accounts by 76%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined invoice documentation and approval process, cutting processing time by several months and reducing delays in client billing.
  • Implemented a new customer portal for reviewing balances, resulting in a 82% increase in on-time payments.

Affiliations

  • Rotary International
  • Lions Club
  • Jaycees
  • Affiliate member of Financial Management Association (FMA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • American Marketing Association
  • Local Chamber of Commerce for Networking and Business Development
  • International Association of Administrative Professionals
  • Institute of Financial Operations and Leadership (IFOL)
  • Project Management Institute

Certifications

  • First Aid/CPR Certified
  • Expert Certified in Revenue Cycle Improvement – system
  • Certified Public Accountant (CPA)
  • Revenue Cycle Optimization Certification – method, 2018
  • Advanced Certification in Credit and Collections – standard
  • Certified Medical Insurance Specialist (CMIS) - Practice Management Institute (PMI)
  • Salesforce
  • Certified Billing and Coding Specialist (CBCS) – National Healthcareer Association
  • Medical Billing and Coding Certification – system, 2023
  • Certified Healthcare Access Manager (CHAM) - category

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