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Skills

  • Business operations
  • Data entry
  • Team building
  • Electronic health record (EHR) systems
  • Supervision
  • Problem resolution
  • Operational improvement
  • Chart pulling
  • Clinic operations coordination
  • Adaptability in Fast-paced Environments

Work Experiences

  • Adhered to strict quality control standards.
  • Assisted in the operation of procedure clinics.
  • Assisted with lab results.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted healthcare staff in minor medical procedures, ensuring appropriate sterilization and preparation of medical tools.
  • Collected lab specimens.
  • Achieved a 68% reduction in workplace accidents.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Looked for industry trends on social media and through online sources.
  • Explained treatment plans and payment options.

Summaries

  • Achieved 74% reduction in claim denials.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 25% improvement in patient throughput.
  • Comprehensive knowledge of process improvement and a dedication to patient satisfaction.
  • Collaborative Health Services Assistant supporting interdisciplinary teams in delivering comprehensive patient care, with a focus on achieving seamless transitions between departments.
  • Adept at monitoring patient health status.
  • Compassionate and patient-focused Health Services Assistant.
  • Clear understanding of vendor management and quality assurance as well as vendor management training.
  • Health Services Assistant is a multi-talented Health Services Assistant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Assisted in securing additional funding for health services through meticulous record-keeping and compliance with grant requirements.
  • Reduced clinic operational costs by 37% through resource optimization and refining inventory control processes.
  • Coordinated the scheduling of over 7 weekly patient appointments, ensuring minimal patient wait times and efficient workflow.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Acted as first point of contact for patients, providing friendly and efficient services that improved satisfaction rates by 42%.
  • Helped achieve CPA for the clinic by strictly adhering to healthcare regulations and documentation protocols.
  • Assisted in training more than 6 employees on OSHA and HIPAA regulations, ensuring ongoing staff compliance.
  • Managed patient billing inquiries in partnership with the financial department, decreasing billing errors by 73%.
  • Successfully handled 12 patient inquiries per week, ensuring timely responses and resolutions in line with clinic standards.
  • Trained and mentored 9 new hires in HIPAA compliance, patient care protocols, and clinic operations.

Affiliations

  • American Association of Medical Assistants (AAMA)
  • American Health Information Management Association (AHIMA)
  • Partnership with Medicaid/Medicare Resource Educators
  • Society of Human Resource Management
  • Society of Women Engineers
  • Certification in Basic Life Support (BLS), 2022
  • Toastmasters
  • Participant in category Medicaid Advisory Group
  • International Council of Nurses
  • National Association of Emergency Medical Technicians (NAEMT)

Certifications

  • Certified Healthcare Financial Professional (CHFP) by Healthcare Financial Management Association (HFMA)
  • Certified Patient Care Technician (CPCT) by National Healthcareer Association (NHA)
  • Phlebotomy Technician Certification (CPT) by National Healthcareer Association (NHA)
  • Medical Billing and Coding Certificate by framework
  • Certified Medical Office Manager (CMOM) by Practice Management Institute
  • Health Services Management Certificate by metric
  • Medical Administrative Specialist (CMAS) by American Medical Technologists (AMT)
  • Certified Medical Administrative Assistant (CMAA) by initiative
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)

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