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Skills

  • Insurance verifying
  • Organization
  • Budgets
  • Business operations
  • Emotional Support for Patients and Families
  • HIPAA compliance
  • Customer service
  • Front desk operations
  • Multidisciplinary team collaboration
  • Operational improvement

Work Experiences

  • Assisted in the operation of procedure clinics.
  • Was in charge of compiling and reviewing medical records.
  • Collaborated with the billing team to track claims and follow up on unpaid accounts, resulting in a reduction of outstanding balances by $14.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with multidisciplinary teams.
  • Achieved a 67% improvement in overall patient satisfaction scores.
  • Achieved a 69% decrease in appointment cancellations.
  • Checked eligibility.
  • Had an excellent attendance record and was always on time for work.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Accomplished Health Services Assistant.
  • Portuguese is a second language for me.
  • Assisted healthcare staff in minor medical procedures.
  • Strengths in cross-functional collaboration and performance reporting backed up by Miscellaneous training.
  • Adhered to strict privacy policies.
  • Contributed to enhanced patient satisfaction.
  • Assisted healthcare staff in performing minor medical procedures with precise sterilization techniques, ensuring patient safety and compliance with medical standards.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Achieved reduction in delays by the past year.
  • Contributed to enhanced patient satisfaction by providing clear communication during patient follow-up calls, resulting in a noticeable 65% improvement in satisfaction surveys.

Accomplishments

  • Participated in multidisciplinary team meetings, addressing patient care plans and improving treatment outcomes.
  • Served as a key liaison between doctors, nurses, and administrative staff, ensuring smooth, timely clinic operations for 5 patients weekly.
  • Streamlined patient admission protocols, cutting registration time by 83%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Assisted in training more than 6 employees on OSHA and HIPAA regulations, ensuring ongoing staff compliance.
  • Developed and maintained long-term relationships with multiple healthcare providers and specialists, optimizing patient referral processes.
  • Recognized as Employee of the Month in 2023 for excellence in patient care and clinical operations.
  • Partnered with local healthcare organizations to expand access to critical support services for underserved populations, increasing outreach by 66%.
  • Facilitated health education programs for 13 patients, improving patient understanding and adherence to medical recommendations.
  • Developed relationships with 6 local providers to expedite referrals and ensure patients received seamless, coordinated care.

Affiliations

  • Healthcare Administration Program Alumni - initiative 2017
  • Toastmasters
  • Healthcare Information and Management Systems Society (HIMSS)
  • Collaborated with Local Community Health Resource Groups
  • Project Management Institute
  • Affiliated with American Healthcare Billing Association (AHBA)
  • National Association of Healthcare Assistants (NAHCA)
  • Jaycees
  • Patient Advocacy Alliance
  • American Red Cross Volunteer 2021

Certifications

  • Certified Nursing Assistant (CNA) by initiative
  • Medical Office Administration Certificate 2018 by program
  • Apple Certified Associate (ACA)
  • Medical Administrative Specialist (CMAS) by American Medical Technologists (AMT)
  • Medical Office Specialist Certification by program
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Medical Auditor (CPMA) by AAPC
  • Cisco Certified Network Associate (CCNA)

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