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Skills

  • Campaign management
  • Market Analysis
  • Stakeholder collaboration
  • Employee training
  • Customer demographics
  • Vendor management
  • Fact checking
  • Data entry
  • Employee communications
  • Analytics and seo

Work Experiences

  • Analyzed internal surveys and used data to refine communication approaches, leading to a 57% improvement in employee retention in 2021.
  • Planned and executed events and marketing programs that resulted in 4 times the number of qualified leads that were expected.
  • Created, wrote, and revised content for program programs and events.
  • Achieved a 41% rise in participation.
  • Collaborated closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Boosted internal participation by 33%.
  • Achieved a 25% increase in project completion rates.
  • Achieved a 40% reduction in repeated queries.
  • Adapted marketing plans for specific audiences based on program and framework research.
  • Solicited and publicized framework stories from employees to build the company's story.

Summaries

  • Strengths in project management and performance reporting backed up by Marketing and Communications training.
  • Excellent attention to detail as well as a creative mindset.
  • Internal Communications Specialist is a talented Internal Communications Specialist with 6 years of experience in delivering the company message through enthralling anecdotes.
  • Clear understanding of vendor management and quality assurance as well as process improvement training.
  • Expert in framework sales and Tableau promotions, with a keen eye for detail and the ability to exceed profit targets.
  • Adept at designing newsletters.
  • Internal Communications Specialist with 17 years of successful vendor management and workflow optimization experience.
  • Achieved a 54% adoption rate.
  • Marketing specialist with a passion for creating successful campaigns and product marketing plans that satisfy clients and meet challenging goals.
  • Dedicated to thorough and accurate research.

Accomplishments

  • Established quarterly internal communications reports using metrics such as engagement rates, improving data-driven decision making by metric%.
  • Led annual internal content audits, revamping outdated materials and ensuring 62% adherence to business goals and strategic initiatives.
  • Redesigned internal communication channels and improved cross-departmental alignment, reducing email miscommunication by 56%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and distributed targeted communications, achieving over 58% open rates and 17% click-through rates on internal platforms.
  • Developed and deployed a digital content strategy that saw a 76% increase in employee readership on internal communications platforms.
  • Collaborated closely with HR and IT to roll out new internal comms platforms, resulting in 17% company-wide adoption by one year.
  • Developed emergency communication protocols, improving crisis response communication by reducing message delivery time by one year.
  • Partnered with HR to standardize feedback loops, resulting in a 48% improvement in employee feedback return rates.
  • Created and rolled out a monthly internal newsletter, increasing employee awareness of company initiatives by 40%.

Affiliations

  • Association for Strategic Marketing (ASM)
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • International Association of Business Communicators (IABC)
  • Freemason
  • National Communication Association (NCA)
  • Employee Engagement Alliance
  • Project Management Institute
  • Professional Association for Communication and Speech Technology (PACTS)
  • National Association of Social Workers

Certifications

  • Designing Digital Communications Campaigns by Cedar Works
  • Certified Internal Communications Specialist (CICS)
  • Certified in Crisis Communication by PRSA
  • CompTIA Network+
  • Google Analytics Certified
  • Leadership Communication Strategy Certification — Harvard Business School Online
  • Mastering Internal Communications by CIPR
  • Certificate in Human Resources Policy Communication — Northwind
  • Executive Communication Certification from Dale Carnegie
  • Certified Public Accountant (CPA)

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