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Skills

  • Operational improvement
  • Table layout
  • Guest seating
  • Team building
  • Food preparation and safety
  • Program equipment
  • Ordering procedures
  • Cross-functional team collaboration
  • Project organization
  • Catering service operations

Work Experiences

  • Contributed to increased upselling by 22%.
  • Contributed to President's Club recognition for inclusive service.
  • Collaborated with cross-functional teams, including chefs and event planners, to execute seamless banquet services for high-profile clients.
  • Followed all health and safety regulations and kept everything clean and organized.
  • Arranged tables for up to 18 guests.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Achieved reduction in discrepancies over 2019.
  • Achieved results within 2019.
  • Assisted in designing customer-friendly menu layouts.

Summaries

  • Daily specials are communicated, and meals are recommended based on preferences and dietary restrictions.
  • Dedicated Dining Services Server with 7 years of experience in customer-focused positions.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Contributed to a clean and compliant environment.
  • Consistently contributed to revenue growth.
  • Adept at implementing technology solutions.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Consistently contributed to revenue growth, particularly through upselling seasonal menu offerings, achieving a 26% increase in quarterly sales.

Accomplishments

  • Led opening duties for 5 consecutive shifts, maintaining clean and organized dining spaces at all times.
  • Achieved PMP to enhance knowledge of food handling and sanitation standards, boosting compliance across all operations.
  • Assisted in the redesign of the customer feedback system, helping increase average ratings from procedure to method out of 5.
  • Trained staff to recognize and address customer dietary restrictions, resulting in a 26% improvement in customer safety and experience.
  • Played a key role in menu revisions, helping introduce a vegan special that increased customer preferences for plant-based options by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Organized staff schedules and shift rotations for events, ensuring sufficient coverage and a 68% decrease in staffing issues.
  • Actively engaged in cross-training initiatives to learn various dining roles, improving workflow adaptability during peak hours.
  • Managed large catering events for up to 3 guests, receiving positive feedback for timeliness and top-notch service delivery.
  • Ensured compliance with health and safety regulations, leading to zero critical violations in the 2018 health inspection.

Affiliations

  • Council for Hospitality Management Education (CHME)
  • Certified Professional in Catering and Events (CPCE)
  • Club Managers Association of America (CMAA)
  • National Sustainable Catering Association (NSCA)
  • National Council of Community Events Planners (NCCEP)
  • Project Management Institute
  • American Culinary Federation (ACF)
  • Meeting & Event Catering Professionals Network (MECP)
  • Society of Women Engineers
  • Society for Hospitality and Foodservice Management (SHFM)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Service Excellence Certification - Lakeside Partners, 2020
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Event Planning and Catering Certification (Lakeside Partners, 2016)
  • Certified Professional in Catering and Events (CPCE) - Lakeside Partners, 2022
  • Apple Certified Associate (ACA)
  • Food Protection Certificate (City/State Regulation Compliant, 2017)
  • Salesforce

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