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Skills

  • Team management
  • Buffet servicing
  • Business operations
  • Relationship development
  • Attention to detail
  • Customer service
  • Customer service excellence
  • Menu memorization
  • Adaptability in Fast-Paced Settings
  • Organization

Work Experiences

  • Greeted customers and helped them with any questions they had.
  • Collaborated with cross-functional teams.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Assisted in designing customer-friendly menu layouts.
  • Achieved guest satisfaction rating of 39%.
  • Contributed to a team-oriented workplace that drove team performance to meet Innovation Award-winning restaurant targets.
  • Arranged tables for up to 18 guests.
  • Closed checks efficiently.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Collaborated with kitchen and bar staff.

Summaries

  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Adhered to strict food safety protocols.
  • Consistently achieved guest satisfaction rates over 84%.
  • Dining Services Associate with 6 years of successful team leadership and performance reporting experience.
  • Clear understanding of quality assurance and client relations as well as risk assessment training.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Within Miscellaneous, senior Dining Services Associate and outstanding performer in project management and budget management.
  • Contributed to a 68% improvement in customer retention.
  • Daily specials are communicated, and meals are recommended based on preferences and dietary restrictions.
  • Eager to contribute my 10 years of related experience to the Beacon Labs team.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led opening duties for 5 consecutive shifts, maintaining clean and organized dining spaces at all times.
  • Met or exceeded daily upselling targets for desserts and wines, increasing daily average sales by 9.
  • Achieved PMP to enhance knowledge of food handling and sanitation standards, boosting compliance across all operations.
  • Actively engaged in cross-training initiatives to learn various dining roles, improving workflow adaptability during peak hours.
  • Facilitated an upsell program among waitstaff that helped increase dessert orders by 55% on weekends.
  • Trained staff to recognize and address customer dietary restrictions, resulting in a 26% improvement in customer safety and experience.
  • Coordinated with kitchen staff to launch a community dining event that drew 4+ patrons and increased customer satisfaction scores by 43%.
  • Assisted with coordinating framework banquet services, ensuring seamless execution for a guest list of 6+ individuals without any service delays.
  • Mentored and trained 12 new associates, improving team proficiency and service speed by 38%.

Affiliations

  • International Association of Conference Centers (IACC)
  • Association of Information Technology Professionals
  • Club Managers Association of America (CMAA)
  • National Association of Catering & Events (NACE)
  • Certified Hospitality & Catering Executive (CHCE)
  • National Association of Social Workers
  • Dining Services Professional Certification (DSPC)
  • Safe Serve Certified (ServSafe)
  • International Association of Culinary Professionals (IACP)
  • Event Service Professionals Association (ESPA)

Certifications

  • Basic Food Safety Certification (ANSI-Accredited, 2017)
  • ServSafe Food Handler Certification Ironclad Systems, 2017
  • Osha Food Safety & Sanitation Certification (Summit Group, 2020)
  • Certified Waitstaff Professional (CWP) (Meridian, 2019)
  • Apple Certified Associate (ACA)
  • Salesforce
  • Preventing Food Fragrance Contamination Certification (Northwind, 2022)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Professionalism in Food Service Certification (Harbor & Co., 2022)

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