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Skills

  • Problem resolution
  • RFI Scanners
  • Artificial intelligence systems for skip tracing
  • Asset tracing methodologies
  • Administrative support
  • Crisis resolution through research
  • Customer service
  • Planning and coordination
  • Insurance billing
  • Ethical investigative practices

Work Experiences

  • Achieved improvement over 2015 period.
  • Achieved a 81% improvement in locating missing persons through the development and implementation of a new database query protocol.
  • Was in charge of all tasks delegated to me, including quality assurance and data analysis.
  • Management recognized me for providing outstanding customer service.
  • Boosted team's resolution rate by 76%.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved a successful resolution on 35% of cases through persistence, creative problem-solving, and attention to detail.
  • Analyzed and cross-referenced information across multiple systems to accurately trace individuals and assets in Seattle, driving a 3% increase in case closures.
  • Advanced skip tracing efficiency.
  • Achieved a successful resolution on 15% of cases.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Skip Trace Investigator.
  • Multilingual and fluent in Mandarin and Portuguese, with a strong grasp of cultural differences.
  • Strong technical skills and experience in team leadership.
  • Skip Trace Investigator is a hardworking and dependable Skip Trace Investigator who excels at cross-functional collaboration and stakeholder engagement.
  • Achieved a 83% improvement in missing persons locates.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Private Investigator with 3 years of experience in the field of Skip Trace Investigator.
  • Lean certified
  • Following leads, gathering evidence, going undercover in disguise, and conducting interviews with suspects are all skills she possesses.

Accomplishments

  • Managed a portfolio of hundreds of delinquent accounts, consistently achieving an above-target resolution rate of 46% by employing ethical investigative techniques.
  • Recovered $157,000 in outstanding debt through meticulous skip tracing and utilization of method, significantly contributing to company's quarterly revenue.
  • Created customizable queries in Microsoft Excel to enhance reporting that helped identify 16 ghost accounts, resulting in $213,000 in reclaimed assets.
  • Reduced the average debt recovery time by 51%, enhancing operational efficiency and reducing resource expenditure.
  • Reduced fraud risk and financial losses by implementing refined social engineering tactics, improving overall debt recovery percentages by 54%.
  • Recovered over $99,000 in debt for 4 key clients by refining workflow analysis and integrating multijurisdictional tracing methods.
  • Leveraged databases and tracing software to increase successful debtor locations by 81%. Received commendations for consistently exceeding KPIs.
  • Created advanced skip tracing methodology templates adopted company-wide, reducing the manual research time by 43% hours per case.
  • Utilized Tableau to track social media activity that led to the discovery of key debtor locations, improving trace success rates by 37%.
  • Tracked and located missing persons and recoverable assets across multiple jurisdictions, successfully closing 16 complex cases within 17 of months.

Affiliations

  • Attended the Global Investigative Journalism Conference 2016, learning techniques relevant to locating missing contacts and individuals.
  • Member of the National Investigative Training Academy (NITA), gaining skills in cold case resolution and recovery methods.
  • Affiliated with the U.S. Association of Bankruptcy Investigators (USABI), focusing on recovery of assets in post-bankruptcy investigations.
  • Member of the International Fraud Investigators Association (IFIA), expanding skills for fraud-related skip tracing cases.
  • Active participant in the International Skip Tracing & Recovery Conference to enhance knowledge of investigation techniques.
  • Studied advanced social media investigations techniques at metric, enhancing skip trace methods for digital leads handling.
  • Affiliated with the American Society for Industrial Security (ASIS), contributing to security-based investigative best practices.
  • Completed training at Vantage, specializing in social engineering prevention and identity verification techniques.
  • Attendee of the annual World Conference on Financial Investigation to stay abreast of latest private investigation methods.
  • Affiliated with the American Private Investigators Group (APIG), focusing on skip tracing operations in both urban and rural settings.

Certifications

  • Background Investigation Certification - Washington Private Detective Licensing Board
  • CompTIA Security+
  • Licensed Private Investigator (LPI) - Massachusetts Bureau of Investigations
  • Certified Professional Report Writer for Investigations - metric
  • Investigative Analysis Certificate - metric
  • Advanced Social Media Investigations Certification - process
  • Professional Investigator Certification - Colorado Department of Licensing
  • ServSafe
  • Certified Skip Tracer Investigator (CSTI) - Ironclad Systems
  • Certified Expert in Open-Source Intelligence (OSINT) - SANS Institute

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