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Skills

  • Customer service excellence
  • Event planning and coordination
  • Process Cuisine knowledge
  • Relationship building
  • Food running
  • Cash handling expert
  • Creating and running merchandising programs
  • Venue accommodations
  • Mandarin fluency
  • Bending, stooping and turning

Work Experiences

  • Assisted in event planning for corporate clients, successfully meeting all deadlines, and achieving 46% positive feedback.
  • Completed cash transactions in a timely and accurate manner.
  • Adjusted purchasing processes.
  • Achieved guest retention increase in 2024.
  • Adhered to budget goals.
  • Achieved a measurable 17% reduction in service complaints.
  • Restocked displays and moved merchandise around.
  • Helped the wait staff by delivering food and beverages to the tables of the guests.
  • Achieved a 55% increase in positive online reviews.
  • Achieved President's Club for exceptional hygiene.

Summaries

  • Bar Manager with a strong desire to increase revenue and productivity.
  • Service Assistant with a strong commitment to excellence.
  • Service Assistant is a hardworking and dependable Service Assistant who excels at process improvement and strategic planning.
  • Ready to take on new challenges with a role in the category industry.
  • Service Assistant is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Excellent communication and detail-oriented skills.
  • Service Assistant is a focused Service Assistant who excels at multitasking and providing prompt and courteous service to all customers.
  • Responsible Service Assistant with a working knowledge of the Food and Beverage.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Service Assistant with a strong work ethic, interpersonal skills, and experience in customer service.

Accomplishments

  • Developed
  • Resolved
  • Increased
  • Documented
  • Reduced
  • Named Employee of the Month, program.
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Won
  • Registered 16 customers for the store's loyalty program.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.

Affiliations

  • Member of the Certified Food and Beverage Executive (CFBE) program to advance managerial and service-related knowledge.
  • Completed ongoing training through the Hotel & Catering International Management Association (HCIMA) on effective table turnaround strategies.
  • Collaborated with the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) to network and develop operational strategies.
  • Participated in workshops organized by the Foodservice Educators Network International, enhancing upselling and customer service techniques.
  • Certified in sanitation awareness and allergen safety through local public health and safety certification programs.
  • Member of the National Restaurant Association to stay updated on industry best practices and customer service trends.
  • Certified in conflict resolution and customer safety through the National Conflict Resolution Center 2019.
  • Member of the Canada Hotel and Restaurant Association, focusing on cross-border hospitality regulations and customer engagement.
  • Certified in safe alcohol serving through TIPS or equivalent state program for customer safety.
  • Completed customer service excellence certification through the Professional Association of Customer Engagement (PACE).

Certifications

  • First Aid, AED, and CPR Certification by American Red Cross
  • First Aid/CPR
  • Project Management Professional (PMP)
  • CompTIA Network+
  • ServSafe
  • American Academy of Financial Management (AAFM)
  • CompTIA A+ Technician
  • SAP Certified Application Associate
  • Certified Public Accountant (CPA)
  • Food Protection Manager Certification (FPMC) by ANSI

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You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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