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Skills

  • Security systems
  • Food running
  • Service industry background
  • Procedure license
  • To-go order preparation
  • Cake decorating skills
  • Presentation skills
  • Process improvement
  • Team Leadership
  • Product stocking

Work Experiences

  • Kept up with current menu items, garnishes, ingredients, and preparation techniques.
  • Assisted in event planning for corporate clients, successfully meeting all deadlines, and achieving 46% positive feedback.
  • Ensured that company procedures were strictly followed by providing new employees with training.
  • Achieved a 55% increase in positive online reviews.
  • Adhered to budget goals.
  • Suggested additional items and offered samples of weekly promotional items to boost store sales.
  • Used my proactive and resourceful nature to create pleasant guest experiences.
  • Assisted the wait staff by delivering entrees and platters of food to customers.
  • Achieved a 23% improvement in customer satisfaction surveys.
  • Assisted in event planning for corporate clients.

Summaries

  • CPA certified
  • Ready to take on an exciting new position and for new challenges at Vantage.
  • Service Assistant is a hardworking and dependable Service Assistant who excels at process improvement and strategic planning.
  • Store Manager with 11 years of experience in grocery and natural foods stores.
  • Chef de cuisine with experience in mixology, beer, liquor, and wine, as well as a strong background in team leadership and business decision-making.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Bakery Clerk with 17 years of experience baking and decorating cakes, cookies, and pastries.
  • Fast learner with exceptional interpersonal and communication skills, exceptional multitasking ability, excellent problem-solving techniques, and a keen eye for detail.
  • Service Assistant with experience working in method restaurants and cafes who is goal-oriented.

Accomplishments

  • Solved
  • Collaborated with kitchen staff and management to streamline order delivery, ensuring a consistent 59% reduction in service delays during peak hours.
  • Advised
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Earned “procedure” Award for process.
  • Marketing: Implemented marketing strategies which resulted in procedure growth of customer base.
  • Increased
  • Managed
  • Represented
  • Named Employee of the Month, program.

Affiliations

  • Participated in Raleigh city initiatives to promote dietary health and food safety, sponsored by the National Food Safety Education Month.
  • Certified through the Restaurant Server Leadership Program (RSLP) to enhance interpersonal communication and service speed.
  • Certified in safe alcohol serving through TIPS or equivalent state program for customer safety.
  • Member of the Canada Hotel and Restaurant Association, focusing on cross-border hospitality regulations and customer engagement.
  • Member of the International Foodservice Executives Association to actively engage with leaders in food service management.
  • Collaborated with the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) to network and develop operational strategies.
  • Certified food handler by the standard, emphasizing personal and team compliance with health regulations.
  • Member of the Certified Food and Beverage Executive (CFBE) program to advance managerial and service-related knowledge.
  • Affiliated with the American Culinary Federation to expand knowledge in meal preparation and kitchen safety.
  • Member of Atlanta Chamber of Commerce to cultivate local business relationships and community engagement.

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Conflict Resolution Workshop Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Protection Manager Certification (FPMC) by ANSI
  • Certified In-House Trainer by National Restaurant Association (NRA)
  • COVID-19 Safety and Sanitation Practices Certification
  • Basic Food Hygiene Certificate by Vantage
  • Certified Business Analysis Professional (CBAP)
  • First Aid, AED, and CPR Certification by American Red Cross
  • CompTIA A+ Technician

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